Customer Experience Manager

Education First; Jacksonville (FL); On-site; USD 46,000 - 63,000; Full time

Job summary

Education First in Florida is seeking a Customer Experience Manager to oversee a high-quality experience for international students and host families. You will welcome students, resolve questions, conduct weekly evaluations, and serve as the primary contact for host families.

This role blends people skills with administrative duties, using EF systems to track records, address welfare concerns, and respond quickly to issues. English fluency and energetic teamwork are essential.

Qualifications

• Experience in a customer-facing environment.
• Friendly and approachable with strong interpersonal skills.
• Capable of using your own initiative.
• Must have work authorization to be employed in the country.
• Fluent in English.
• Excellent organizational and communication skills.
• Age 21 or older.

Responsibilities

• Welcome students to EF school and ensure high customer service and satisfaction.
• Answer queries and assist with student welfare issues.
• Provide high-level support to Host Families and International Students, timely responses per school rules.
• Manage student and office cases, addressing concerns from students and parents.
• Assist with weekly student evaluations.
• Maintain records for students and host families (insurance, medical, background checks).
• Approve and record temporary host family moves.
• Support EF systems administratively.
• Respond to problems and emergencies as needed.

Skills

Customer service

Interpersonal skills

Initiative

English fluency

Work authorization

Job description

Role: Customer Experience Manager

Location: Florida

Compensation: $1,200 / Week

*All applicants must be age 21 or older

Who we are:

EF is the world's leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 - 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!

Who You Are

• Are you passionate about travel and languages?
• Do you believe that students studying abroad have the opportunity of a lifetime?
• Are you dynamic, outgoing, and energetic?

If so, this role could be the one for you.

The Role

The Customer Experience Manager is responsible for ensuring a quality experience for our international students and our host families. Your day may include celebrating student birthdays, completing administrative tasks, answering host family questions, or conducting host family visits! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also be the main point of contact for our host families, managing and resolving any concerns they may have.

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Provide high-level customer support to Host Families and International Students, ensuring questions are answered and addressed in a timely manner in compliance with the school's regulations.
• Manage student and sales office cases, addressing student and parent concerns
• Assist with weekly student evaluations
• Manage relevant records for students and host families, such as insurance or medical records and background checks.
• Approve and record temporary student host family moves.
• Administration support using the EF systems.
• Respond to any problems and emergency situations should they arise.

Preferred Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.Solid organizational and communication skills
• Applicants must be age 21 or older

After a summer of working as a Customer Experience Manager, you will leave having created truly amazing memories for our international students. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Continuous professional development
• Work in a truly international environment
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.
• The potential for future career opportunities with EF.