Global Strategic Planning Manager - Data-Driven Growth

LG Electronics USA; Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Short-term incentives

Mental health resources

Parental leave

Job summary

LG Electronics USA is seeking a Korean bilingual Strategic Planning Manager to support strategy development, performance management, and customer experience initiatives across LG’s service operations. You will identify growth opportunities, analyze performance, manage KPIs, and advise on initiatives that improve satisfaction and efficiency.

Must be fluent in Korean, hold a bachelor’s degree in Business, Engineering, Analytics, or a related field, and bring 7+ years of experience.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Experience with Google Data Studio, Tableau, SQL, Python, or other analytics tools preferred.
• Excellent verbal and written communication skills, including executive-level presentation capability.

Responsibilities

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Skills

Strategic planning

Business analytics

Executive communication

Tableau

SQL

Python

Excel

PowerPoint

Cross-functional collaboration

Korean bilingual

Education

Bachelor's degree in Business/Engineering/Analytics

Tools

Google Data Studio

Tableau

SQL

Python

Job description

LG Electronics USA is seeking a Korean bilingual Strategic Planning Manager to support strategy development, performance management, and customer experience initiatives across LG’s service operations. You will identify growth opportunities, analyze performance, manage KPIs, and advise on initiatives that improve satisfaction and efficiency.

Must be fluent in Korean, hold a bachelor’s degree in Business, Engineering, Analytics, or a related field, and bring 7+ years of experience.