Strategic Planning Manager (Korean Bilingual Required)

LG Electronics USA; Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Short-term incentives

Mental health resources

Parental leave

Job summary

LG Electronics USA is seeking a Korean bilingual Strategic Planning Manager to support strategy development, performance management, and customer experience initiatives across LG’s service operations. You will identify growth opportunities, analyze performance, manage KPIs, and advise on initiatives that improve satisfaction and efficiency.

Must be fluent in Korean, hold a bachelor’s degree in Business, Engineering, Analytics, or a related field, and bring 7+ years of experience.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Experience with Google Data Studio, Tableau, SQL, Python, or other analytics tools preferred.
• Excellent verbal and written communication skills, including executive-level presentation capability.

Responsibilities

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Skills

Strategic planning

Business analytics

Executive communication

Tableau

SQL

Python

Excel

PowerPoint

Cross-functional collaboration

Korean bilingual

Education

Bachelor's degree in Business/Engineering/Analytics

Tools

Google Data Studio

Tableau

SQL

Python

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

The Korean Bilingual Strategic Planning Manager will support business strategy development, performance management, and customer experience innovation initiatives across LG Electronics service operations. This role is responsible for identifying growth opportunities, analyzing business performance, managing key performance indicators, and supporting strategic initiatives that improve customer satisfaction and operational effectiveness.

Fluency in Korean is required for this position.

Responsibilities:

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Education / Experience (Requirements):

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Experience with Google Data studio, Tableau, SQL, Python, or other analytics tools preferred.
• Excellent verbal and written communication skills, including executive-level presentation capability.
• Experience managing cross-functional projects and working with global stakeholders.
• Bilingual (English/Korean): must be able to read and write Korean

Recruiting Range: $110,000-$115,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.