Global Strategic Account Manager – Growth & Coordination

TT Electronics; Lane (OH); On-site; USD 97,000 - 146,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

TT Electronics is seeking a Strategic Account Manager in the United States (OH) to own the commercial relationship for assigned accounts and drive revenue growth across programs. You will coordinate with global sites and functions to deliver on customer expectations, while maintaining high levels of satisfaction and responsiveness.

You will lead pricing, quoting, and negotiations, support contract management, and collaborate across sites to ensure execution.

Qualifications

• 5+ years of experience in strategic account management, commercial management, business development, program management, or a related customer-facing role within a manufacturing environment.
• Experience within electronics manufacturing services (EMS), electronics, aerospace & defense, industrial, medical, or another complex/regulated manufacturing environment strongly preferred.
• Demonstrated experience managing significant customer accounts and developing long-term, strategic customer relationships.
• Proven ability to identify and develop growth opportunities within existing customer accounts, including expansion of current programs and introduction of new products or services.
• Ability to interpret account and business performance data, including revenue, margin, pipeline, delivery, quality, and other key performance indicators, and translate insights into action.
• Strong problem-solving and decision-making skills, with the ability to manage customer escalations and coordinate timely cross-functional resolution.
• Excellent communication, presentation, negotiation, and relationship-management skills, with the ability to interact effectively with customers and internal stakeholders at multiple organizational levels.
• Comfortable operating in a fast-paced, global environment with changing priorities and a high degree of accountability.
• Proficiency with CRM systems and Microsoft Office applications; experience with ERP and business intelligence/reporting tools preferred.
• Ability and willingness to travel regularly to customer and TT Electronics locations as required.

Responsibilities

• Own the day-to-day commercial relationship for assigned accounts
• Drive revenue growth through expansion of existing programs and identification of new opportunities
• Develop and maintain strong customer relationships across operational and mid-level leadership
• Ensure high levels of customer satisfaction and responsiveness
• Lead pricing, quoting, and commercial negotiations in alignment with business objectives
• Support contract management and ensure adherence to agreed commercial terms
• Act as the first point of escalation for customer issues and coordinate internal resolution
• Work across sites, operations, supply chain, engineering, and finance to deliver customer commitments
• Ensure alignment between customer expectations and site execution
• Drive accountability across the organization despite no direct reporting authority
• Monitor account performance, including revenue, margin, delivery, and quality
• Identify risks and opportunities, and drive corrective actions
• Maintain pipeline visibility and support conversion of opportunities into revenue

Skills

Pricing

Quotations

Negotiations

Revenue growth

Account management

Cross-functional collaboration

Tools

CRM systems

Microsoft Office

ERP

BI tools

Job description

TT Electronics is seeking a Strategic Account Manager in the United States (OH) to own the commercial relationship for assigned accounts and drive revenue growth across programs. You will coordinate with global sites and functions to deliver on customer expectations, while maintaining high levels of satisfaction and responsiveness.

You will lead pricing, quoting, and negotiations, support contract management, and collaborate across sites to ensure execution.