Global Strategic Account Leader - EMS Growth

TT Electronics; Northern (KY); Hybrid; USD 97,000 - 146,000; Full time

Job summary

TT Electronics seeks a Strategic Account Manager to own and grow key customer accounts across TT Electronics’ EMS footprint. You will relentlessly pursue revenue growth, build trusted relationships with customer executives, and coordinate cross-functional teams to deliver on commitments.

The role requires leadership in pricing, negotiations, and contract terms, while navigating a global matrix organization.

Qualifications

• Strong commercial acumen, with experience in pricing, quotations, contract terms, negotiations, margin management, and revenue growth.
• 5+ years of experience in strategic account management, commercial management, business development, program management, or a related customer-facing role within a manufacturing environment.
• Experience within EMS, electronics, aerospace & defense, industrial, medical, or another complex/regulated manufacturing environment strongly preferred.
• Demonstrated experience managing significant customer accounts and developing long-term, strategic customer relationships.
• Proven ability to identify and develop growth opportunities within existing customer accounts, including expansion of current programs and introduction of new products or services.
• Ability to interpret account and business performance data, including revenue, margin, pipeline, delivery, quality, and other key performance indicators, and translate insights into action.
• Strong problem-solving and decision-making skills, with the ability to manage customer escalations and coordinate timely cross-functional resolution.
• Excellent communication, presentation, negotiation, and relationship-management skills, with the ability to interact effectively with customers and internal stakeholders at multiple organizational levels.
• Comfortable operating in a fast-paced, global environment with changing priorities and a high degree of accountability.
• Proficiency with CRM systems and Microsoft Office applications; experience with ERP and business intelligence/reporting tools preferred.
• Ability and willingness to travel regularly to customer and TT Electronics locations as required.

Responsibilities

• Own the day-to-day commercial relationship for assigned accounts.
• Drive revenue growth through expansion of existing programs and identification of new opportunities.
• Develop and maintain strong customer relationships across operational and mid-level leadership.
• Ensure high levels of customer satisfaction and responsiveness.
• Lead pricing, quoting, and commercial negotiations in alignment with business objectives.
• Support contract management and ensure adherence to agreed commercial terms.
• Act as the first point of escalation for customer issues and coordinate internal resolution.
• Work across sites, operations, supply chain, engineering, and finance to deliver customer commitments.
• Ensure alignment between customer expectations and site execution.
• Drive accountability across the organization despite no direct reporting authority.
• Monitor account performance, including revenue, margin, delivery, and quality.
• Identify risks and opportunities, and drive corrective actions.
• Maintain pipeline visibility and support conversion of opportunities into revenue.

Skills

Pricing

Quotations

Contract terms

Negotiations

Margin management

Revenue growth

CRM systems

Microsoft Office

Travel

Tools

ERP systems

Business Intelligence

Reporting tools

Job description

TT Electronics seeks a Strategic Account Manager to own and grow key customer accounts across TT Electronics’ EMS footprint. You will relentlessly pursue revenue growth, build trusted relationships with customer executives, and coordinate cross-functional teams to deliver on commitments.

The role requires leadership in pricing, negotiations, and contract terms, while navigating a global matrix organization.