Global Spread Applications Support AVP (Hybrid)

Citi; New York (NY); Hybrid; USD 93,000 - 146,000; Full time

Benefits offered by this job

Annual leave 27 days

Discretional bonus

Private medical care

Life insurance

Pension plan

Parental leave

Employee discounts

Learning & development

Job summary

Citi is hiring for the Global Spread Products Application Support role (Assistant Vice President) in London. The role focuses on supporting the Spread Products eTrading platform, executing global follow-the-sun coverage, and collaborating with front-office traders and internal teams to ensure stable platforms and timely issue resolution.

The candidate will engage in incident management, data quality improvements, and develop strong relationships with Sales, Trading, Operations and Risk &

Qualifications

• Bachelor’s/University degree or equivalent experience is required.
• Strong analytical and problem solving skills with ability to troubleshoot.
• Experience in incident management and ITIL/SLA environments is preferred.
• Experience with log analysis and data quality checks is desirable.

Responsibilities

• Trade floor: Primarily based on the trade floor facing off to business users daily.
• eTrading Applications Support for Spread Products platform.
• Global Follow-the-Sun coverage ensuring overnight batches meet SLAs.
• Investigate issues raised by downstream partners on feeds and improve data quality checks.
• Collaborate with in-house dev teams and escalate issues when needed.
• Manage incidents in ServiceNow and track work in Jira.
• Enhance observability, monitoring and controls for the stack.
• Improve resiliency and accountability of the system.

Skills

Analytical problem solving

Prioritization

Crisis response

Continuous improvement

Technical breadth

Stakeholder communication

Education

Bachelor’s/University degree

Tools

Unix

SQL

Scripting

Job description

Citi is hiring for the Global Spread Products Application Support role (Assistant Vice President) in London. The role focuses on supporting the Spread Products eTrading platform, executing global follow-the-sun coverage, and collaborating with front-office traders and internal teams to ensure stable platforms and timely issue resolution.

The candidate will engage in incident management, data quality improvements, and develop strong relationships with Sales, Trading, Operations and Risk &