Global Specialty Accounts Operations Lead

KGH Synergies; Mount Joy, Northern (Lancaster County, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

The Specialty Account Operations Specialist at Kinsey’s is responsible for supporting and managing day-to-day operational needs of specialty customer channels, including international, dropship, API-connected, and consolidation-order accounts. The role serves as the primary operational contact ensuring orders are processed accurately and questions resolved promptly.

You will coordinate across Sales, Operations, IT, and Accounting, maintain accurate records, troubleshoot issues, and help optimize

Qualifications

• Experience managing international orders
• Strong organizational and detail orientation
• Ability to coordinate across multiple internal teams

Responsibilities

• Process and manage international customer orders from receipt through shipment.
• Coordinate onboarding and ongoing support for dropship customers and API-connected accounts.
• Manage customer consolidation orders and associated timelines.
• Provide timely and professional customer service to assigned specialty accounts.
• Research and resolve order discrepancies, shortages, cancellations, backorders, pricing questions.

Skills

Service oriented

Creative problem solving

Proactive

Team player

Flexible

Job description

The Specialty Account Operations Specialist at Kinsey’s is responsible for supporting and managing day-to-day operational needs of specialty customer channels, including international, dropship, API-connected, and consolidation-order accounts. The role serves as the primary operational contact ensuring orders are processed accurately and questions resolved promptly.

You will coordinate across Sales, Operations, IT, and Accounting, maintain accurate records, troubleshoot issues, and help optimize