Global Specialty Account Operations Specialist

Kinsey's Archery Products; Mount Joy, Northern (Lancaster County, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Kinsey’s Archery Products in Mount Joy, PA seeks a Specialty Account Operations Specialist to support day‑to‑day operations for specialty customer channels, including international orders, dropship accounts, API‑connected customers and consolidation orders.

This role serves as the primary operations contact, ensuring orders are processed accurately, customer questions are answered promptly, and account requirements are coordinated across Sales, Operations, IT and Accounting.

Qualifications

• Highly organized and detail oriented.
• Comfortable working with systems and technology.
• Ability to manage multiple complex customer workflows.

Responsibilities

• Process and manage international customer orders from receipt through shipment.
• Coordinate with internal departments on inventory, order status, documentation and shipping requirements.
• Serve as primary contact for dropship and API-connected accounts and manage onboarding.
• Manage consolidation orders and communicate status to customers.
• Provide timely, professional customer service and document workflows.

Job description

Kinsey’s Archery Products in Mount Joy, PA seeks a Specialty Account Operations Specialist to support day‑to‑day operations for specialty customer channels, including international orders, dropship accounts, API‑connected customers and consolidation orders.

This role serves as the primary operations contact, ensuring orders are processed accurately, customer questions are answered promptly, and account requirements are coordinated across Sales, Operations, IT and Accounting.