Global SMB Communications Leader

Global Payments; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Global Payments seeks a Lead Communications Manager to shape and execute external communications for the SMB line. You will partner with SMB leadership, corporate teams and external media to advance market position and thought leadership.

The role emphasizes storytelling, executive visibility and cross-functional collaboration across a fast-paced payments environment. The ideal candidate brings deep B2B communications experience, strong writing, strategic thinking and the calm, credible presence

Qualifications

• 10-15 years of experience in public relations, corporate communications or external communications.
• Experience supporting large-scale B2B organizations.
• Strong media relations background with a track record of generating meaningful coverage and executive visibility.
• Exceptional writing, editing and storytelling skills across multiple formats and channels.
• Outstanding executive presence and the ability to advise senior leaders with confidence and credibility.
• Proven ability to remain calm, thoughtful and solution-oriented during high-pressure situations.
• Strong strategic thinking and business acumen.
• Flexible, adaptable and comfortable managing competing priorities in a dynamic environment.
• Collaborative mindset with the ability to influence across functions and levels.
• Experience managing communications programs from strategy through execution and measurement.

Responsibilities

• Develop and execute integrated external communications strategies that support SMB business objectives, market positioning and growth priorities.
• Serve as a strategic communications advisor to SMB executives and business leaders.
• Drive proactive media relations, building relationships with key business, technology, payments and trade media.
• Identify and secure speaking opportunities, awards, industry recognition programs and executive visibility opportunities.
• Create thought leadership platforms that showcase Global Payments' innovation, expertise and market leadership.
• Develop messaging, narratives, communications plans, media materials, bylined articles, keynote remarks and executive content.
• Partner closely with Internal Communications to ensure consistency between employee and external storytelling.
• Collaborate with Brand, Marketing and Product teams to align communications activities with business initiatives and campaigns.
• Monitor industry trends, competitive activity and emerging issues that may impact business priorities or reputation.
• Measure communications outcomes and provide insights that inform future strategy.

Skills

Media relations

Executive presence

Storytelling

B2B communications

Strategic thinking

Cross-functional collaboration

Writing/editing

Leadership

Communication strategy

Job description

Global Payments seeks a Lead Communications Manager to shape and execute external communications for the SMB line. You will partner with SMB leadership, corporate teams and external media to advance market position and thought leadership.

The role emphasizes storytelling, executive visibility and cross-functional collaboration across a fast-paced payments environment. The ideal candidate brings deep B2B communications experience, strong writing, strategic thinking and the calm, credible presence