Global Shared Services Operations Lead

A U.S headquartered, diversified business group establishing a shared services operations centre; United States; Hybrid; USD 10,000 - 16,000; Full time

Job summary

A U.S.-based diversified business group is establishing a shared-services centre in Punjab and seeks an Operations Manager to build and scale India operations. You will report to the U.S.-based founder/management and lead cross-functional teams spanning marketing, accounting, administration, and technical support.

The role focuses on creating procedures, managing multiple business units, and delivering high-quality service while coordinating with U.S. partners across time zones.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Management, or a related field (MBA preferred).
• Minimum 5–8 years of relevant professional experience, including team supervision or operational management.
• Experience in BPO, KPO, shared-services or professional services supporting international clients.
• Excellent written and spoken English.
• Strong organizational, leadership, problem-solving, and communication skills.
• Proficiency with Microsoft Office / Microsoft 365 and modern collaboration tools.

Responsibilities

• Establish and manage India-based shared-services operations.
• Develop procedures, workflows, and performance standards.
• Coordinate assignments across multiple businesses with different requirements.
• Ensure timely completion of assignments and high-quality service delivery.
• Implement productivity tracking, deadlines, and performance metrics.
• Provide regular operational reports to U.S. management.
• Recruiting, interviewing, and onboarding employees.
• Build and supervise teams for marketing, accounting, admin, and tech support.
• Set staffing plans as operations expand.

Skills

Operational management

Team supervision

English proficiency

MS Office

Education

Bachelor's degree in Business Administration / related field

MBA preferred

Tools

CRM platforms

QuickBooks

Job description

A U.S.-based diversified business group is establishing a shared-services centre in Punjab and seeks an Operations Manager to build and scale India operations. You will report to the U.S.-based founder/management and lead cross-functional teams spanning marketing, accounting, administration, and technical support.

The role focuses on creating procedures, managing multiple business units, and delivering high-quality service while coordinating with U.S. partners across time zones.