Operations Manager- Global Shared Services

A U.S headquartered, diversified business group establishing a shared services operations centre; United States; Hybrid; USD 10,000 - 16,000; Full time

Job summary

A U.S.-based diversified business group is establishing a shared-services centre in Punjab and seeks an Operations Manager to build and scale India operations. You will report to the U.S.-based founder/management and lead cross-functional teams spanning marketing, accounting, administration, and technical support.

The role focuses on creating procedures, managing multiple business units, and delivering high-quality service while coordinating with U.S. partners across time zones.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Management, or a related field (MBA preferred).
• Minimum 5–8 years of relevant professional experience, including team supervision or operational management.
• Experience in BPO, KPO, shared-services or professional services supporting international clients.
• Excellent written and spoken English.
• Strong organizational, leadership, problem-solving, and communication skills.
• Proficiency with Microsoft Office / Microsoft 365 and modern collaboration tools.

Responsibilities

• Establish and manage India-based shared-services operations.
• Develop procedures, workflows, and performance standards.
• Coordinate assignments across multiple businesses with different requirements.
• Ensure timely completion of assignments and high-quality service delivery.
• Implement productivity tracking, deadlines, and performance metrics.
• Provide regular operational reports to U.S. management.
• Recruiting, interviewing, and onboarding employees.
• Build and supervise teams for marketing, accounting, admin, and tech support.
• Set staffing plans as operations expand.

Skills

Operational management

Team supervision

English proficiency

MS Office

Education

Bachelor's degree in Business Administration / related field

MBA preferred

Tools

CRM platforms

QuickBooks

Job description

Job Description

Operations Manager Global Shared Services

Location: Chandigarh / Mohali, Punjab, India

Employment Type: Full-Time

Experience: 5 to 8+ years

Compensation: 9.6 to 15 lakh per annum, commensurate with experience

Reports To: U.S.-Based Founder / Management

About the Company

We are establishing a professionally managed shared-services organization in Punjab to provide operational, administrative, marketing, financial, and technology support to a diversified portfolio of businesses and organizations based primarily in the United States.

Our portfolio includes an established U.S. law firm, an emerging legal technology company, an international business organization, a planned global digital media publication, and other business ventures.

We are seeking an experienced, entrepreneurial, and highly organized Operations Manager to establish, manage, and grow our India operations.

This is a leadership position offering the opportunity to build a professional organization from the ground up and work directly with U.S.-based senior management.

Key Responsibilities

1. Operations Management

• Establish and manage the companys India-based shared-services operations.
• Develop operational procedures, workflows, and performance standards.
• Coordinate assignments across multiple businesses with different operational requirements.
• Ensure timely completion of assignments and maintain high-quality service delivery.
• Implement systems for tracking productivity, deadlines, and performance.
• Provide regular operational reports to U.S. management.

2. Team Building and Supervision

• Assist in recruiting, interviewing, and onboarding employees.
• Build and supervise teams responsible for marketing, accounting, administration, and technical support.
• Assign responsibilities, monitor performance, and provide employee training.
• Develop a professional, accountable, and collaborative workplace culture.
• Identify future staffing requirements as operations expand.

3. Business Administration and Financial Coordination

• Oversee administrative operations, vendor relationships, and office management.
• Coordinate bookkeeping, invoicing, accounts payable, accounts receivable, and financial reporting activities.
• Establish systems to track time and expenses attributable to individual business clients.
• Coordinate with external accountants, payroll providers, and other professional advisers.
• Assist management with budgeting, cost controls, and operational planning.

4. Marketing and Digital Operations

• Supervise marketing personnel supporting multiple businesses.
• Coordinate website updates, digital marketing campaigns, social media activities, and content production.
• Monitor campaign performance and ensure timely execution of marketing initiatives.
• Work with external marketing agencies and service providers.
• Support the development of standardized marketing and reporting processes.

5. Technology and Process Improvement

• Evaluate and implement productivity, collaboration, and project-management tools.
• Identify opportunities for automation and AI-assisted workflows.
• Coordinate technology support, website administration, and software-related operational tasks.
• Develop processes that improve efficiency, accuracy, and scalability.

6. Communication and Coordination

• Serve as the primary operational contact between the India team and U.S. management.
• Participate in regular meetings with business leaders and department heads.
• Communicate priorities, deadlines, challenges, and operational results.
• Ensure effective coordination across different time zones.
• Maintain professional communication standards with international stakeholders.

7. Confidentiality and Compliance

• Establish and enforce confidentiality, information-security, and data-access procedures.
• Ensure sensitive client, business, financial, and proprietary information is handled appropriately.
• Maintain appropriate separation of confidential information belonging to different businesses.
• Coordinate with management and professional advisers regarding applicable employment, regulatory, and operational compliance requirements.

Required Qualifications

• Bachelor’s degree in Business Administration, Commerce, Management, or a related field. MBA preferred but not mandatory.
• Minimum 5–8 years of relevant professional experience, including team supervision or operational management.
• Prior experience in a BPO, KPO, shared-services organization, professional-services firm, or company supporting international clients.
• Excellent written and spoken English.
• Strong organizational, leadership, problem-solving, and communication skills.
• Demonstrated ability to manage multiple projects and competing priorities.
• Proficiency with Microsoft Office / Microsoft 365 and modern business collaboration tools.
• Familiarity with accounting, administrative, marketing, and technology-related business processes.
• Ability to work independently and exercise sound professional judgment.

Preferred Qualifications

• Experience supporting U.S.-based businesses.
• Experience establishing or expanding a new office or operational team.
• Familiarity with U.S. professional-services organizations, particularly law firms.
• Knowledge of QuickBooks, CRM platforms, project-management systems, and digital marketing tools.
• Experience managing remote or distributed teams.
• Familiarity with AI tools and business-process automation.
• Experience working with multiple business units or affiliated companies.

Ideal Candidate

We are looking for a hands-on operational leader rather than someone who primarily delegates responsibilities.

The ideal candidate will be resourceful, detail-oriented, technologically proficient, and comfortable operating in a growing entrepreneurial environment.

This individual should be capable of establishing procedures, solving operational problems, recruiting capable personnel, and ensuring that assignments are completed accurately and on time.

The successful candidate must demonstrate integrity, discretion, accountability, and a strong commitment to confidentiality.

What We Offer

• Opportunity to establish and lead a growing international shared-services operation.
• Direct interaction with U.S.-based business leadership.
• Exposure to legal services, technology, media, marketing, and international business organizations.
• Significant responsibility and autonomy.
• Competitive compensation based on qualifications and experience.
• Long-term career growth as the organization expands.

Work Schedule

Full-time position based in Chandigarh/Mohali.

The candidate must be willing to maintain reasonable overlapping working hours with U.S. Eastern Time and participate in scheduled meetings with U.S. management.

We are an equal opportunity employer and welcome applications from qualified candidates.