Global Services Technology Director

Illumina, Inc.

San Diego (CA)

Sur place

USD 205 000 - 308 000

Plein temps

Il y a 11 jours

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Résumé du poste

Illumina, Inc. is seeking a Senior Director of Global Services Technology and Digital Services to lead the technology strategy, engineering, delivery, and operations for Customer Service, Contact Center, Field Service, and Illumina Lab Services.

The role partners with cross-functional leaders and drives scalable, secure, and data-driven service experiences across channels. The ideal candidate has extensive experience in leading global service technology programs, governance, and risk management,

Qualifications

Bachelor’s degree in information technology, computer science, engineering, data science, business, or a related field.
Minimum 20 years of related experience, including 12+ years of management experience.
Experience leading technology strategy, digital capabilities, engineering, delivery, and operational support for complex global service organizations.
Experience managing large, globally distributed teams in a matrixed organization.

Responsabilités

Develop and execute the technology roadmap for Customer Service, Contact Center, Field Service, Service Operations, and Illumina Lab Services.
Lead digital capabilities, automation, analytics, and AI-enabled solutions to improve customer and employee experiences.
Oversee technology delivery, governance, risk management, and platform lifecycle in a regulated environment.
Lead global organizational and talent development for a high-performing technology team.