Global Services Strategy & Ops Lead

Klaviyo; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Equity

Sign-on bonus

Health benefits

Wellbeing benefits

Descripción de la vacante

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team. This role keeps the Global Services engine running day to day— managing projects, systems, and cross-functional initiatives that support resourcing, service delivery, and reporting for the services organization.

You’ll partner closely with the Senior Manager of Professional Services Operations and stakeholders across Sales, Customer Success, Support, and Partners to execute operational

Formación

• 4–6 years of experience in professional services operations, program/project management, revenue operations, or a related operational role, ideally in a fast-paced SaaS or technology company.
• Proven ability to independently manage multiple concurrent projects and shifting priorities, exercising sound judgment on how to drive results.
• Hands-on experience with systems like Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation and reporting tools. SQL experience is a plus.

Responsabilidades

• Program & Project Management: Independently manage a portfolio of operational projects and initiatives for Global Services Strategy & Operations, balancing multiple short- and mid-term priorities at once.
• Process & Systems Ownership: Build, document, and maintain the systems and automations that support services reporting, alerting, and workflow needs.
• Reporting & Insights: Support the development and upkeep of operational metrics and dashboards that inform PS Operations and leadership decisions.
• Cross-Functional Collaboration: Act as a go-to point of coordination for internal and external partners solving problems that span multiple functional areas.

Conocimientos

Salesforce

Tableau

SQL

Automation

Analytics

Communication

Herramientas

Google Sheets/Apps Script

Zapier

Snowflake

Descripción del empleo

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team. This role keeps the Global Services engine running day to day— managing projects, systems, and cross-functional initiatives that support resourcing, service delivery, and reporting for the services organization.

You’ll partner closely with the Senior Manager of Professional Services Operations and stakeholders across Sales, Customer Success, Support, and Partners to execute operational