Global Services Ops Leader, Strategy & Execution

Klaviyo, Inc.; Denver (CO); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team. You’ll manage multiple concurrent projects, optimize systems and automations in Salesforce/Tableau/Sheets, and drive cross-functional initiatives across Sales, CS, and Partners.

You’ll own reporting and insights, ensure data quality, and partner with analysts to keep dashboards accurate. Travel up to 10% and a base pay range of $120k–$180k USD apply.

Formación

• 4–6 years of experience in professional services operations, program/project management, revenue operations, or similar roles.
• Hands‑on experience with systems like Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation/reporting tools.
• Strong analytical and problem‑solving skills with ability to evaluate ambiguous data and design effective solutions.
• Excellent communicator who builds trust with stakeholders across functions and levels.

Responsabilidades

• Independently manage a portfolio of operational projects for Global Services Strategy & Operations, balancing short- and mid-term priorities.
• Translate stakeholder asks into clear project plans, timelines, and success criteria.
• Coordinate across Sales, Customer Success, Support, Partners, IT, and Product to flag risks and propose solutions.
• Build, document and maintain systems/automations for services reporting, alerting and workflow needs.

Conocimientos

Program management

Project management

Cross-functional collaboration

Analytical thinking

Communication

Automation tools

Problem solving

Independent ownership

Herramientas

Salesforce

Tableau

Google Sheets/Apps Script

Zapier

SQL

Descripción del empleo

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team. You’ll manage multiple concurrent projects, optimize systems and automations in Salesforce/Tableau/Sheets, and drive cross-functional initiatives across Sales, CS, and Partners.

You’ll own reporting and insights, ensure data quality, and partner with analysts to keep dashboards accurate. Travel up to 10% and a base pay range of $120k–$180k USD apply.