Global Services Operations Lead - Strategy & Automation

Klaviyo, Inc.; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team in the United States. You will manage a portfolio of operational projects, drive automations in Salesforce/Tableau and related tools, and partner with Sales, CS, Support, and Partners to optimize service delivery and reporting.

You’ll be an individual contributor who builds scalable processes, owns documentation, and uses data to inform leadership decisions while advocating for cross‑functional

Formación

• 4–6 years in professional services operations or SaaS/tech.
• Proven ability to manage multiple projects and shifting priorities.
• Hands-on with Salesforce, Tableau, Google Sheets/Apps Script, Zapier; SQL a plus.
• Strong analytical and problem-solving skills.

Responsabilidades

• Manage a portfolio of operational projects for Global Services Strategy & Operations.
• Translate stakeholder asks into clear plans, timelines, and success criteria.
• Coordinate across Sales, Customer Success, Support, Partners, IT, and Product to keep initiatives on track.

Conocimientos

PM/PMO

Cross-functional collaboration

Analytical thinking

Communication

Adaptability

SaaS industry experience

Educación

Bachelor's degree in a related field

PMP or other PM certification

Herramientas

Salesforce

Tableau

Google Sheets/Apps Script

Zapier

SQL

Descripción del empleo

Klaviyo is seeking a Global Services Operations Lead to join our Customer Experience Operations team in the United States. You will manage a portfolio of operational projects, drive automations in Salesforce/Tableau and related tools, and partner with Sales, CS, Support, and Partners to optimize service delivery and reporting.

You’ll be an individual contributor who builds scalable processes, owns documentation, and uses data to inform leadership decisions while advocating for cross‑functional