Global Services Operations Lead - Strategy, Automation & Insights

Klaviyo; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Klaviyo is seeking a Global Services Operations Lead to drive day‑to‑day operations across Professional Services, Customer Education and Onboarding. You’ll manage a portfolio of projects, align with Sales, CS, Support and Partners, and build scalable processes and automations using Salesforce, Tableau, Snowflake and related tools.

You’ll bring 4–6 years of experience in SaaS operations, a hands‑on mindset, and a track record of delivering data‑driven improvements in fast‑paced environments.

Qualifications

• 4–6 years in professional services operations or related roles in SaaS.
• Ability to manage multiple projects with shifting priorities and sound judgment.
• Hands‑on experience with Salesforce, Tableau, Google Sheets/Apps Script, Zapier; SQL a plus.

Responsibilities

• Manage a portfolio of operational projects for Global Services Strategy & Operations.
• Translate stakeholder asks into clear plans, timelines and success criteria.
• Develop and maintain systems and automations supporting reporting and workflows.
• Create and maintain operational metrics and dashboards with data partners.

Skills

Program management

Project management

Stakeholder communication

Process improvement

Automation tools

Salesforce

Tableau

Google Sheets/Apps Script

Zapier

SQL

Education

PMP certification

Bachelor's degree in a related field

Tools

Salesforce

Tableau

Snowflake

Google Sheets/Apps Script

Zapier

SQL

Job description

Klaviyo is seeking a Global Services Operations Lead to drive day‑to‑day operations across Professional Services, Customer Education and Onboarding. You’ll manage a portfolio of projects, align with Sales, CS, Support and Partners, and build scalable processes and automations using Salesforce, Tableau, Snowflake and related tools.

You’ll bring 4–6 years of experience in SaaS operations, a hands‑on mindset, and a track record of delivering data‑driven improvements in fast‑paced environments.