Global Services Operations & Strategy Lead

Klaviyo, Inc.; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Klaviyo seeks a Global Services Operations Lead in Boston to drive operational excellence for our Customer Experience Operations team. You will own projects end-to-end, build automations and reporting using Salesforce, Tableau, Snowflake, and related tools, and partner with Sales, Customer Success, Support, and Partners to deliver tangible outcomes.

You’ll bring 4–6 years of professional services operations experience, strong communication, and hands-on experience with the listed tools.

Formación

• 4–6 years in professional services operations or related role.
• Experience managing multiple projects and shifting priorities.
• Hands-on with Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar tools.

Responsabilidades

• Independently manage a portfolio of operational projects and initiatives.
• Define project plans, timelines and success criteria from ambiguous asks.
• Build and maintain automations and reporting workflows.
• Collaborate across Sales, Customer Success, Support, and Partners.

Conocimientos

Salesforce

Tableau

Google Sheets

Apps Script

Zapier

SQL

Analytical thinking

Cross-functional collaboration

Project management

Communication

Herramientas

Salesforce

Tableau

Snowflake

Google Sheets

Apps Script

Zapier

SQL

Descripción del empleo

Klaviyo seeks a Global Services Operations Lead in Boston to drive operational excellence for our Customer Experience Operations team. You will own projects end-to-end, build automations and reporting using Salesforce, Tableau, Snowflake, and related tools, and partner with Sales, Customer Success, Support, and Partners to deliver tangible outcomes.

You’ll bring 4–6 years of professional services operations experience, strong communication, and hands-on experience with the listed tools.