Global Services Operations Leader

101 Bloom Energy; Concord (NH); On-site; USD 209,000 - 301,000; Full time

Job summary

Bloom Energy seeks a Global Operations Director - Services to drive standardized service processes, KPI-driven performance, and disciplined contract execution across the global installed base, with regional and functional teams accountable for results.

You will develop a scalable operating model for Field Services, Parts, Logistics and partners, lead 3-5 year initiatives, and ensure governance from strategy to execution with clear KPIs and regular leadership reporting.

Qualifications

• Experience designing KPI frameworks and performance metrics for global service operations.
• Experience with analytics platforms and reporting for service delivery.
• Proven ability to lead managers and matrixed teams across regions.

Responsibilities

• Drive global service operating model and strategy.
• Standardize service processes and KPI management across regions.
• Oversee cost, inventory, and contract execution performance.
• Lead cross-functional collaboration with Supply Chain, Finance, and Legal.

Skills

KPI design

Operational analytics

Performance management

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Engineering, Operations, or Business

Job description

Bloom Energy seeks a Global Operations Director - Services to drive standardized service processes, KPI-driven performance, and disciplined contract execution across the global installed base, with regional and functional teams accountable for results.

You will develop a scalable operating model for Field Services, Parts, Logistics and partners, lead 3-5 year initiatives, and ensure governance from strategy to execution with clear KPIs and regular leadership reporting.