Global Services NPI Program Manager

Akraya, Inc.; Sunnyvale (CA); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Akraya, Inc. is seeking an experienced Project Manager / Services Program Manager to lead cross-functional programs for the Global Services Business Unit in Sunnyvale, CA.

You will drive NPI, product introduction, and sustainment initiatives for capital equipment, medical devices, and robotics, coordinating between Engineering PMO and Field Service, Technical Support, Customer Success, and Service Operations.

Qualifications

• 4+ years managing complex capital equipment, medical devices, robotics, or similar products with mechanical, electrical, and software components.
• Proven experience leading NPI/product launches for Field Service, Service Operations, or Technical Support.
• Strong cross-functional project management including schedules, risks, dependencies, and stakeholder alignment.
• Experience influencing product development via Design for Serviceability/Mo maintenance principles.

Responsibilities

• Lead cross-functional NPI and product sustainment projects for Global Services, ensuring service readiness and alignment with commercialization milestones.
• Develop and maintain schedules, budgets, milestones, risks, dependencies, and status reporting for early issue visibility.
• Partner with Engineering to define and drive service requirements upstream, influencing design and serviceability.
• Develop and execute domestic and global service strategies, ensuring readiness for new product launches across Field Service, Technical Support, and Customer Success.
• Lead design reviews, stakeholder meetings, and cross-functional sessions aligning Engineering, Marketing, Services and other partners.
• Drive continuous improvement in PM, product development, service readiness, and lifecycle processes.

Skills

Global Services NPI / Product Intro PM

Cross-Functional PM

Field Service Readiness

Medical Device / Robotics Dev

Risk / Schedule / Stakeholder Mgmt

Education

Bachelor's degree in Engineering/Science/Business/Finance

Job description

Akraya, Inc. is seeking an experienced Project Manager / Services Program Manager to lead cross-functional programs for the Global Services Business Unit in Sunnyvale, CA.

You will drive NPI, product introduction, and sustainment initiatives for capital equipment, medical devices, and robotics, coordinating between Engineering PMO and Field Service, Technical Support, Customer Success, and Service Operations.