Services Program Manager : 26-02421

Akraya, Inc.; Sunnyvale (CA); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Akraya, Inc. is seeking an experienced Project Manager / Services Program Manager to lead cross-functional programs for the Global Services Business Unit in Sunnyvale, CA.

You will drive NPI, product introduction, and sustainment initiatives for capital equipment, medical devices, and robotics, coordinating between Engineering PMO and Field Service, Technical Support, Customer Success, and Service Operations.

Qualifications

• 4+ years managing complex capital equipment, medical devices, robotics, or similar products with mechanical, electrical, and software components.
• Proven experience leading NPI/product launches for Field Service, Service Operations, or Technical Support.
• Strong cross-functional project management including schedules, risks, dependencies, and stakeholder alignment.
• Experience influencing product development via Design for Serviceability/Mo maintenance principles.

Responsibilities

• Lead cross-functional NPI and product sustainment projects for Global Services, ensuring service readiness and alignment with commercialization milestones.
• Develop and maintain schedules, budgets, milestones, risks, dependencies, and status reporting for early issue visibility.
• Partner with Engineering to define and drive service requirements upstream, influencing design and serviceability.
• Develop and execute domestic and global service strategies, ensuring readiness for new product launches across Field Service, Technical Support, and Customer Success.
• Lead design reviews, stakeholder meetings, and cross-functional sessions aligning Engineering, Marketing, Services and other partners.
• Drive continuous improvement in PM, product development, service readiness, and lifecycle processes.

Skills

Global Services NPI / Product Intro PM

Cross-Functional PM

Field Service Readiness

Medical Device / Robotics Dev

Risk / Schedule / Stakeholder Mgmt

Education

Bachelor's degree in Engineering/Science/Business/Finance

Job description

Primary Skills: Global Services NPI / Product Introduction Program Management (Expert), Cross-Functional Project Management (Expert), Field Service & Service Operations Readiness (Expert), Medical Device / Robotics Product Development (Advanced), Risk / Schedule / Stakeholder Management (Advanced) Contract Type: W2 Only Duration: 12+ Months Location: Sunnyvale, CA (Hybrid – Minimum 3 Days/Week Onsite) Pay Range: $75 - $80 on W2

Job Summary: We are seeking an experienced Project Manager / Services Program Manager to lead cross-functional projects for the Global Services Business Unit (GSBU), supporting new product development, NPI, product introduction, and product sustainment initiatives. The ideal candidate will have strong experience managing complex capital equipment, medical device, robotics, or similar products and will serve as the key liaison between Engineering/Engineering PMO and Field Service, Technical Support, Customer Success, and Service Operations. This role requires strong leadership, service-readiness expertise, stakeholder management, and the ability to drive complex programs in a fast-paced, highly regulated environment.

Key Responsibilities

• Lead cross-functional NPI and product sustainment projects on behalf of the Global Services organization, ensuring service readiness, planning, communication, risk mitigation, and alignment with commercialization milestones.
• Develop and maintain project schedules, budgets, milestones, risks, dependencies, and status reporting, providing early visibility into issues that may impact delivery.
• Partner closely with Engineering to define and drive service requirements upstream, influencing product design, installation, troubleshooting, repair, maintenance, and overall serviceability.
• Develop and execute domestic and global service strategies, ensuring Field Service, Technical Support, Customer Success, and Service Operations are prepared for new product launches.
• Lead design reviews, stakeholder meetings, and cross-functional working sessions while aligning Engineering, Marketing, Services, and other internal/external business partners.
• Drive continuous improvement across project management, product development, service readiness, and product lifecycle processes, including root-cause analysis and corrective actions.

Must-Have Skills

• 4+ years of experience managing complex capital equipment, medical devices, robotics, or similar products involving mechanical, electrical, and software components.
• Proven experience managing NPI/product launches on behalf of Field Service, Service Operations, or Technical Support organizations.
• Strong experience with cross-functional project management, including schedules, risks, dependencies, stakeholder alignment, and business readiness.
• Experience influencing product development through Design for Serviceability / Design for Maintenance principles and practices.

Nice-to-Have Skills

• Experience in medical device, surgical robotics, or highly regulated product development environments.
• Familiarity with CFR, ISO, and medical device regulatory requirements.
• Experience managing products with complex architectures and large numbers of SKUs, service requirements, and global deployment considerations.

Preferred Qualifications

• Bachelor's degree in Engineering, Science, Business, Finance, or a related field; Engineering or scientific degree strongly preferred.
• PMP or other project management certification is preferred.
• Strong ability to influence without direct authority, communicate with both technical and executive audiences, and facilitate complex cross-functional discussions.
• Demonstrated ability to work autonomously in a fast-paced environment, manage multiple priorities, make sound decisions, and proactively identify and resolve risks.

Work Arrangement

Hybrid – minimum 3 days per week from the office

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.