Global Service Provider & Contracts Manager

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Town of Italy (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. is seeking a candidate for Customer Care Management to contribute to international customer excellence. You will be responsible for standardizing processes, managing service provider contracts, and driving innovation within the team.

This role entails working in an international matrix organization with colleagues from various countries. Successful candidates should have experience in partner management, negotiation skills, and proficiency in English.

Qualifications

• Experience in international partner management and negotiations.
• Ability to handle external providers with focus on cost efficiency.
• Strong analytical and cost management skills.

Responsibilities

• Standardize processes for international customer excellence.
• Develop a service provider landscape with standardized contracts.
• Monitor costs and changes alongside accounting and controlling departments.

Skills

International partner management

Negotiation skills

Stakeholder management

Analytical skills

Cost management

Teamwork in intercultural settings

Education

Commercial focus studies or apprenticeship

B2-level English proficiency

Job description

Fine Foods & Pharmaceuticals N.T.M. S.p.A. is seeking a candidate for Customer Care Management to contribute to international customer excellence. You will be responsible for standardizing processes, managing service provider contracts, and driving innovation within the team.

This role entails working in an international matrix organization with colleagues from various countries. Successful candidates should have experience in partner management, negotiation skills, and proficiency in English.