Global Service Programs Lead

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

FoxConn Assembly, LLC is seeking a Service Program Manager in Houston to lead client-focused service projects. The role coordinates between FoxConn service centers to ensure deliverables meet scope and budget, while driving flawless execution of after-sales initiatives.

Responsibilities include coordinating resources, monitoring KPIs, managing the service backlog, and guiding cross-group initiatives. The ideal candidate has related certifications and strong analytical, communication, and

Qualifications

• APICS Certification is desirable.
• PMP Certification is preferred.
• SAP and SOP knowledge is preferred.
• Experience in managing and handling of electronic tools, equipment and fixtures.
• Proficiency with Microsoft Office applications required. Microsoft Project and ERP experience preferred. Proficient in software and hardware systems.
• Must have ability to remain flexible in a dynamic work environment.
• Organizational skills for planning, multitasking, and time managing.
• Excellent written and verbal communication. Strong intrapersonal skills.
• Advanced analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Coordinate internal resources for the flawless execution of supply chain projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Weekly and daily project meeting and review with clients.
• Overall global service backlog and hit rate KPI monitor.
• Monitor and support spare part PO and fulfillment KPI.
• Track account service performance, specifically to analyze the successful completion of short and long-term goals.
• Work with team and client on digital transformation project.
• Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
• Develop knowledge management of corporate initiatives and assist with training on best practice initiatives.

Skills

APICS Certification

PMP Certification

SAP

SOP knowledge

MS Office

MS Project

ERP experience

Flexibility

Time management

Communication

Analytical thinking

Attention to detail

Education

Bachelor's Degree in Engineering, Science or Business

Tools

SAP

Microsoft Project

ERP systems

Job description

FoxConn Assembly, LLC is seeking a Service Program Manager in Houston to lead client-focused service projects. The role coordinates between FoxConn service centers to ensure deliverables meet scope and budget, while driving flawless execution of after-sales initiatives.

Responsibilities include coordinating resources, monitoring KPIs, managing the service backlog, and guiding cross-group initiatives. The ideal candidate has related certifications and strong analytical, communication, and