Service Program Manager

Foxconn Industrial Internet; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

FoxConn Assembly, LLC in Houston seeks a Service Program Manager to lead cross-functional service projects. You will coordinate between service centers, manage scope and budget, and drive delivery excellence for after-sales programs.

The role requires strong project management, analytical thinking, and excellent communication. APICS/PMP/SAP knowledge and ERP experience are preferred, with 5–7 years in manufacturing service or supplier management.

Qualifications

• Bachelor’s degree preferred.
• 5–7 years of material or supplier management in manufacturing preferred.
• APICS/PMP/SAP/SOP knowledge desirable.
• Strong communication, analytical and problem-solving abilities.
• Organizational skills and attention to detail required.

Responsibilities

• Coordinate internal resources for flawless execution of supply chain projects.
• Ensure projects are delivered on-time, within scope and within budget.
• Lead weekly/daily project meetings with clients.
• Monitor global service backlog and KPI performance.
• Track spare part PO and fulfillment KPI.
• Analyze account service performance and progress toward goals.
• Collaborate with team and client on digital transformation initiatives.

Skills

APICS Certification

PMP Certification

SAP

SOP

Microsoft Office

Microsoft Project

ERP systems

Analytical skills

Problem-solving

Attention to detail

Organizational skills

Communication skills

Education

Bachelor’s Degree in Engineering, Science or Business or similar field

Tools

Microsoft Office

Microsoft Project

ERP systems

SAP

SOP

Job description

Service Program Manager

Location: Houston

Employment Type: Exempt

Overview

The successful candidates will work directly with clients to ensure deliverables fall within the applicable scope and budget. They will coordinate between FoxConn service centers to ensure all aspects of each after-sales business project are flawlessly executed.

Duties and Responsibilities

Supply Chain Operation Coordination

• Coordinate internal resources for the flawless execution of supply chain projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Weekly and daily project meeting and review with clients.
• Overall global service backlog and hit rate KPI monitor.
• Monitor and support spare part PO and fulfillment KPI.
• Track account service performance, specifically to analyze the successful completion of short and long-term goals.
• Work with team and client on digital transformation project.

Corporate Initiatives

• Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
• Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.
• Attend conferences and training as required to maintain proficiency.
• Perform other administrative functions and related duties as directed by Manager.

Business Analysis

• Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings.
• Monitor the clients’ response, report and elevate to management as needed.
• Conducts analysis of business data as indicated by Manager.
• Develop new service business opportunities and come out global service process for potential client. Come out service quotation for review and negotiation with client.
• Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs.

Skill/Knowledge Requirements:

• APICS Certification is desirable.
• PMP Certification is preferred.
• SAP and SOP knowledge is preferred.
• Experience in managing and handling of electronic tools, equipment and fixtures.
• Proficiency with Microsoft Office applications required. Microsoft Project and Enterprise Resource Planning (ERP) experience preferred. Proficient in software and hardware systems.
• Must have ability to remain flexible in a dynamic work environment.
• Organizational skills for planning, multitasking, and time managing.
• Excellent written and verbal communication. Strong intrapersonal skills.
• Advanced analytical and problem-solving skills.
• Attention to detail.

Education and Experience

• Bachelor’s Degree in Engineering, Science or Business or similar field is preferred.
• Five (5) to seven (7) years of material management, or supplier management experience in a manufacturing environment is preferred.

FoxConn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.

FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.