Global Service Operations Program Lead

KLA; Milpitas (CA); On-site; USD 167,400 - 284,600; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with company matching

Employee stock purchase program

Tuition reimbursement

Paid time off and holidays

Job summary

KLA in Milpitas, CA is hiring for a role focused on enhancing service processes and implementing AI tools. The position requires strong leadership and project management skills, with responsibilities including cross-functional coordination and process improvements.

Candidates should have at least 5 years of relevant experience and a Bachelor's degree. Up to 25% travel may be expected. KLA offers a competitive salary and a variety of employee benefits.

Qualifications

• 5+ years of related experience in a relevant field.
• Ability to work across multiple time zones with a geographically dispersed team.

Responsibilities

• Develop programs and projects to improve KLA Service processes.
• Coordinate with other project owners and KLA Services functional teams.
• Identify and implement systems and process improvements.
• Oversee implementation of AI tools to improve efficiency.
• Manage project plan activities and track achievements.
• Act as a change agent driving process changes across the organization.
• Opportunity for travel domestically and abroad.

Skills

Project Management Professional Certification

Experience with Customer Relationship Management

Quality control systems

Six Sigma methodology

Experience with AI/LLM tools

Exposure to Enterprise Systems (CRM, SAP)

Education

Bachelor's degree in a related field

Job description

KLA in Milpitas, CA is hiring for a role focused on enhancing service processes and implementing AI tools. The position requires strong leadership and project management skills, with responsibilities including cross-functional coordination and process improvements.

Candidates should have at least 5 years of relevant experience and a Bachelor's degree. Up to 25% travel may be expected. KLA offers a competitive salary and a variety of employee benefits.