Operations Project Manager|Services

KLA; Ann Arbor Charter Township (MI); On-site; USD 167,400 - 284,600; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company matching

Tuition reimbursement program

Wellness benefits including EAP

Paid time off and holidays

Job summary

KLA, a global leader in semiconductor manufacturing, is seeking a qualified candidate for a key position focusing on service process improvements. The role involves strategic planning, project management, and cross-functional coordination to optimize operations.

With a minimum of 5 years’ experience and a bachelor's degree, the ideal candidate will possess strong skills in project management and process enhancement, while being open to domestic and international travel. The role comes with a competitive salary alongside various employee benefits.

Qualifications

• 5 years of related experience with a bachelor's degree; or 3 years and a master's degree.
• Experience managing cross-functional teams and projects.
• Proven ability in process optimization and tool implementation.

Responsibilities

• Develop programs and improve KLA Service processes.
• Coordinate project schedule with functional teams.
• Identify and implement systems to enhance efficiency.
• Manage program project plan and track metrics.
• Lead organizational change using established methodologies.
• Opportunity for travel domestically and abroad.

Skills

Project Management

Process Improvement

AI Tools

CRM Experience

Six Sigma

Education

Bachelor's degree

Master's degree

Tools

SAP

DMAIC

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R & D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

• Strategic Planning and Execution: Partner with leadership and cross‑functional team to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies.
• Cross‑Functional Coordination: Coordinate project schedule and strategies with other project owners. Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
• Process Improvement: Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead. Conduct end‑to‑end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand‑offs.
• Technology and Tools Optimization: Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency.
• Program and Initiative Leadership: Manage activities for the program project plan, track achievements, create and track critical metrics, managing scope/schedule/budget, and providing structured reporting executive leadership. Work closely with and influence multi‑functional and subject‑matter experts' teams.
• Drives organizational change: Act as a change agent, driving process changes across the organization, using change management standards and methodologies.
• Leadership Development: Opportunity for travel domestically and abroad to collaborate with KLA global teams. This candidate will manage 2–3 people as well as cross‑functional teams.
• Up to 25% travel

Preferred Qualifications

• PMP Certified.
• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
• Experience with Service delivery of capital equipment.
• Experience with use of AI/LLM tools.
• Exposure to Enterprise Systems CRM, SAP, ECO management.
• Ability to work across multiple time zones with a geographically dispersed team.

Minimum Qualifications

• 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or equivalent work experience.

Base Pay Range: $167,400.00 – $284,600.00 Annually. Primary Location: USA‑CA‑Milpitas. KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(k) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.