Operations Project Manager|Services

KLA; Ann Arbor (MI); On-site; USD 167,400 - 284,600; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company matching

Employee stock purchase program

Tuition reimbursement

Paid time off

Job summary

KLA is seeking a professional to drive strategic initiatives and improve service processes across the organization. This role involves collaboration with various teams, optimizing systems, and ensuring effective program management.

The successful candidate should have experience in project management, particularly with AI tools and service delivery. Benefits include a performance incentive and comprehensive health coverage.

Qualifications

• 5 years of related experience with a bachelor's degree, or 3 years and a master's degree, or equivalent work experience.
• Ability to work across multiple time zones with a geographically dispersed team.

Responsibilities

• Develop and improve KLA Service processes and infrastructure.
• Coordinate project schedules with multiple teams.
• Identify and implement systems for process improvements.
• Oversee the implementation of AI tools to enhance efficiency.
• Manage program activities and provide reports to leadership.
• Drive process changes using change management methodologies.
• Participate in leadership development initiatives.

Skills

PMP Certification

Experience with Customer Relationship Management

Quality control systems

Experience with Service delivery of capital equipment

Use of AI/LLM tools

Education

Bachelor's degree

Master's degree

Tools

SAP

Enterprise Systems CRM

Job description

Responsibilities

• Strategic Planning and Execution: Partner with leadership and cross‑functional teams to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies.
• Cross‑Functional Coordination: Coordinate project schedule and strategies with other project owners. Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
• Process Improvement: Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead. Conduct end‑to‑end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand‑offs.
• Technology and Tools Optimization: Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency.
• Program and Initiative Leadership: Manage activities for the program project plan, track achievements, create and track critical metrics, manage scope, schedule, and budget, and provide structured reporting to executive leadership. Work closely with and influence multi‑functional and subject‑matter experts’ teams.
• Change Agent: Drive process changes across the organization using change management standards and methodologies.
• Leadership Development: Participate in mandatory mandatory\, mandatory mandatory not mandatory mandatory mandatory not mandatory etc.
• Travel: Up to 25% travel domestically and internationally.

Preferred Qualifications

• PMP Certified.
• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
• Experience with Service delivery of capital equipment.
• Experience with use of AI/LLM tools.
• Exposure to Enterprise Systems CRM, SAP, ECO management.
• Ability to work across multiple time zones with a geographically dispersed team.

Minimum Qualifications

• 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent work experience.

Base Pay Range: $167,400.00 - $284,600.00 Annually

Primary Location: USA-CA-Milpitas-KLA

Benefits: KLA’s total rewards package includes participation in performance incentive programs and eligibility for additional benefits including medical, dental, vision, life, voluntary benefits, 401(k) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits and an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed.

Equal Opportunity Employer: KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.