Operations Project Manager - AI-Driven Process & Change Leader

KLA; Ann Arbor (MI); On-site; USD 167,400 - 284,600; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company matching

Employee stock purchase program

Tuition reimbursement

Paid time off

Job summary

KLA is seeking a professional to drive strategic initiatives and improve service processes across the organization. This role involves collaboration with various teams, optimizing systems, and ensuring effective program management.

The successful candidate should have experience in project management, particularly with AI tools and service delivery. Benefits include a performance incentive and comprehensive health coverage.

Qualifications

• 5 years of related experience with a bachelor's degree, or 3 years and a master's degree, or equivalent work experience.
• Ability to work across multiple time zones with a geographically dispersed team.

Responsibilities

• Develop and improve KLA Service processes and infrastructure.
• Coordinate project schedules with multiple teams.
• Identify and implement systems for process improvements.
• Oversee the implementation of AI tools to enhance efficiency.
• Manage program activities and provide reports to leadership.
• Drive process changes using change management methodologies.
• Participate in leadership development initiatives.

Skills

PMP Certification

Experience with Customer Relationship Management

Quality control systems

Experience with Service delivery of capital equipment

Use of AI/LLM tools

Education

Bachelor's degree

Master's degree

Tools

SAP

Enterprise Systems CRM

Job description

KLA is seeking a professional to drive strategic initiatives and improve service processes across the organization. This role involves collaboration with various teams, optimizing systems, and ensuring effective program management.

The successful candidate should have experience in project management, particularly with AI tools and service delivery. Benefits include a performance incentive and comprehensive health coverage.