Global Service Manager, User Services & Business IT

AB Mauri North America; St. Louis (MO); On-site; USD 85,000 - 115,000; Full time

Job summary

AB Mauri North America seeks a Service Manager based in St. Louis, MO, to oversee service delivery aligned with business needs. This role demands strong leadership and stakeholder management capabilities, focusing on operational excellence and service improvement.

The ideal candidate has experience in service management, ITSM toolsets, and a strong customer service orientation. They will collaborate with various teams to ensure service quality and drive changes that benefit operations.

Qualifications

• Experience in Service Management or Managed Service Provider environments.
• Proficient with ITSM toolsets for improving customer experience.
• Exceptional leadership and project ownership abilities.
• Strong ability to communicate and present to various stakeholders.

Responsibilities

• Manage service delivery aligned with BTS Strategy for ABF Businesses.
• Lead a virtual team ensuring focused business outcomes.
• Maintain relationships and communication with Business IT teams.
• Drive service performance improvements based on customer feedback.

Skills

Leadership

Stakeholder management

Service Management

Communication

Analytical skills

Tools

ServiceNow

Azure

Power Platform

Job description

AB Mauri North America seeks a Service Manager based in St. Louis, MO, to oversee service delivery aligned with business needs. This role demands strong leadership and stakeholder management capabilities, focusing on operational excellence and service improvement.

The ideal candidate has experience in service management, ITSM toolsets, and a strong customer service orientation. They will collaborate with various teams to ensure service quality and drive changes that benefit operations.