Global Service Delivery Manager (ITIL)

Retarus; Secaucus (NJ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance portfolio

401(k) plan

Vacation package

Flexible/Mobile working

Childcare contribution

Referral bonus

Paid parental leave

Public commute tax program

Team events

Snacks and beverages

Gym in office

Job summary

Retarus, a global provider of cloud-based messaging solutions, is seeking a Service Manager to oversee national and international customers, act as the central interface between customers and technical teams, and ensure high satisfaction with end-to-end service delivery.

You will manage escalations, monitor KPIs, prepare service reports, and ensure compliance with SOC 2 and ISAE 3402, while coordinating across multiple teams in a dynamic, collaborative environment in the United States.

Job description

Retarus, a global provider of cloud-based messaging solutions, is seeking a Service Manager to oversee national and international customers, act as the central interface between customers and technical teams, and ensure high satisfaction with end-to-end service delivery.

You will manage escalations, monitor KPIs, prepare service reports, and ensure compliance with SOC 2 and ISAE 3402, while coordinating across multiple teams in a dynamic, collaborative environment in the United States.