Global Service Delivery Leader

EOS IT Solutions; Hayward (CA); On-site; USD 135,000 - 140,000; Full time

Job summary

EOS IT Solutions in Hayward, CA, is seeking a Global Service Delivery Manager to oversee all aspects of network operations, planning, development, and evaluation.

You will lead global meetings, assign action items, and ensure smooth execution across regions. The role emphasizes delivering financial, operational, and leadership objectives aligned with program goals, with reporting in Tableau and Jira.

Qualifications

• Proven experience managing a global technical team and supporting enterprise network deployments.
• Ability to clearly communicate complex issues related to production networks running dynamic routing protocols to clients.
• Experience in process improvement and systems development, including leveraging automation to streamline workflows.
• Strong business acumen with an understanding of financial measures tied to customer engagement.

Responsibilities

• Oversee global network operations planning, delivery, and evaluation.
• Lead client-facing reviews and ensure on-time, within-scope invoicing.
• Guide governance, reporting, and continuous process improvements.
• Manage onboarding, holidays, and coverage to prevent disruptions.

Skills

Global team management

Enterprise network deployments

Automation in workflows

Financial acumen

Tools

Tableau

Jira

Job description

EOS IT Solutions in Hayward, CA, is seeking a Global Service Delivery Manager to oversee all aspects of network operations, planning, development, and evaluation.

You will lead global meetings, assign action items, and ensure smooth execution across regions. The role emphasizes delivering financial, operational, and leadership objectives aligned with program goals, with reporting in Tableau and Jira.