Global Service Coordinator - Fire & Security Solutions

Pavion Corp; Knightdale (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Pavion Corp is seeking a detail-oriented Service Coordinator in Knightdale, NC to liaise with customers, vendors, sales teams, and technicians. You will schedule service visits, manage tickets, and maintain accurate customer records within the service system.

The role emphasizes strong communication, problem-solving, and timely execution. A comprehensive benefits package is offered, with an hourly pay range of $20–$25 depending on experience and qualifications.

Qualifications

• 2+ years progressively responsible administrative experience.
• Excellent PC skills (word-processing, spreadsheet).
• Efficient and timely performance of administrative assignments.
• Ability to interact effectively at all levels in high-stress situations.

Responsibilities

• Coordinate logistics and scheduling of technicians for service visits.
• Provide outstanding customer service via phone or email.
• Manage work order queue, opening, updating, and closing tickets on time.
• Monitor parts orders/RMAs and coordinate follow-up visits.

Skills

Customer service

Administrative support

Microsoft Office

Communication skills

Tools

MS Word

Excel

Job description

Pavion Corp is seeking a detail-oriented Service Coordinator in Knightdale, NC to liaise with customers, vendors, sales teams, and technicians. You will schedule service visits, manage tickets, and maintain accurate customer records within the service system.

The role emphasizes strong communication, problem-solving, and timely execution. A comprehensive benefits package is offered, with an hourly pay range of $20–$25 depending on experience and qualifications.