Service Coordinator - Fire & Security Tech Ops

Firecom Inc; Knightdale (NC); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal opportunity employer

Job summary

Pavion seeks a Service Coordinator in Knightdale, NC to coordinate technician scheduling, manage work orders, and ensure timely customer communications. You will collaborate with customers, vendors, sales reps, and technicians to deliver reliable service.

The role requires 2+ years of administrative experience, strong communication, and a customer-focused approach. A comprehensive benefits package is offered, with competitive hourly pay.

Qualifications

• 2+ years progressively responsible administrative experience.
• Ability to solve practical problems and handle high-stress situations.
• Strong communication and customer service skills.

Responsibilities

• Coordinate logistics and scheduling of technicians.
• Communicate cancellations or delays with customers.
• Provide outstanding customer service via phone or email.
• Maintain and update customer records in the service system.
• Assist with timecards, invoices, or parts in related systems.

Skills

Administrative experience

Communication skills

Problem solving

Customer service

Tools

CRM software

Service management system

Job description

Pavion seeks a Service Coordinator in Knightdale, NC to coordinate technician scheduling, manage work orders, and ensure timely customer communications. You will collaborate with customers, vendors, sales reps, and technicians to deliver reliable service.

The role requires 2+ years of administrative experience, strong communication, and a customer-focused approach. A comprehensive benefits package is offered, with competitive hourly pay.