Global Security Systems TPM — Remote Ops & Uptime Leader

Google; Seattle (WA); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Sick leave

Maternity leave

Baby bonding leave

Holidays

Job summary

Google is seeking a Technical Program Manager to lead multi-disciplinary projects within the CSRM-SPACE team, focused on sustaining electronic security and safety systems across Google data centers. You will plan requirements, identify risks, and manage schedules while communicating with executives and engineers alike.

You will own remote maintenance strategies, lifecycle standards for physical security devices, and global firmware programs, using telemetry and cross-functional partnerships to

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience with data analysis, bug fixing, and using tracking tools to resolve operational issues.
• Experience in technical program management, requirements gathering, and stakeholder management for physical security systems, compliance, and data center architecture.
• Experience utilizing CMMS to manage preventative maintenance and workflow automation.

Responsibilities

• Engage with cross-functional teams to optimize configurations and platform integrity for physical security systems.
• Drive standardization of system programming and diagnostic workflows for physical security infrastructure.
• Develop and monitor KPIs for system uptime and resolution efficiency with telemetry dashboards.
• Architect and manage a remote support SLA framework with internal and third-party partners.
• Lead root-cause analysis for major system outages to prevent repeats and reduce risk.

Skills

Program management

Data analysis

Stakeholder management

BI dashboards

Education

Bachelor's degree in a technical field

Tools

CMMS

Business intelligence platform

Job description

Google is seeking a Technical Program Manager to lead multi-disciplinary projects within the CSRM-SPACE team, focused on sustaining electronic security and safety systems across Google data centers. You will plan requirements, identify risks, and manage schedules while communicating with executives and engineers alike.

You will own remote maintenance strategies, lifecycle standards for physical security devices, and global firmware programs, using telemetry and cross-functional partnerships to