Global Security Systems TPM – Data Center Uptime & Remote Ops

Google; San Francisco (CA); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health, dental, vision, life, and disb

401(k) with company match

Paid time off: 20 days per year

Sick time: 40 hours/year (69 inSeattle

Maternity leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

13 paid holidays

Job summary

Google is seeking a Technical Program Manager to lead complex, multi-disciplinary projects within the CSRM SPACE team, focused on sustaining electronic security and safety systems across our data center fleet. You will plan requirements with stakeholders, identify risks, manage schedules, and communicate tradeoffs to executives and engineers alike.

You will own remote maintenance strategies, lifecycle standards for security devices, and global firmware programs, driving performance to minimize

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience with data analysis, bug fixing, and utilizing tracking tools such as business intelligence platforms and bug dashboards to resolve operational issues.
• Experience in technical program management, requirements gathering, and stakeholder management related to physical security systems, compliance, and data center architecture.
• Experience utilizing CMMS to manage preventative maintenance and workflow automation.

Responsibilities

• Engage with cross-functional teams to optimize configurations and platform integrity for physical security systems.
• Drive standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure.
• Develop and monitor KPIs for system uptime and resolution efficiency; design telemetry dashboards for real-time visibility.
• Architect and manage a remote support SLA framework with internal/third-party partners to MTTR targets.
• Lead root-cause analysis for major outages using logs, captures, and telemetry data to prevent recurrences.

Skills

Program management

Data analysis

Stakeholder management

Technical communication

Bug fixing

Education

Bachelor's degree in a technical field

Tools

BI platform

Bug dashboards

CMMS

Job description

Google is seeking a Technical Program Manager to lead complex, multi-disciplinary projects within the CSRM SPACE team, focused on sustaining electronic security and safety systems across our data center fleet. You will plan requirements with stakeholders, identify risks, manage schedules, and communicate tradeoffs to executives and engineers alike.

You will own remote maintenance strategies, lifecycle standards for security devices, and global firmware programs, driving performance to minimize