Global Security Operations & Office Services Manager

Ryan LLC; Plano (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with Employer Match

Tuition Reimbursement after One Year

Fertility Assistance Program

Four-Week Sabbatical after Five Years

Gym membership/equipment reimbursement

Job summary

Ryan LLC is seeking a Manager of Security Operations and Office Support to lead the Security and Office Support teams across global locations. You will oversee switchboard, reception, and security services, while shaping security policies and ensuring uninterrupted access to corporate resources.

The role requires a Bachelor’s degree and 3–5 years of supervisory experience in a customer service-related field, with strong Microsoft Office and research skills, and a valid driver’s license.

Qualifications

• Bachelor’s degree in a related field required.
• 3–5 years supervisory experience in a customer service-related role required.
• Intermediate skills in Microsoft Office and Internet navigation/research.
• Valid driver’s license required.

Responsibilities

• Oversee operations of the telephone switchboard, reception and security services.
• Develop and enforce global physical security policies and procedures.
• Sustain business continuity for telephone coverage, reception and security services.
• Analyze KPIs and customer service evaluations to improve team deliverables.
• Schedule and supervise Security and Office Support staff; ensure coverage and service levels.

Skills

Microsoft Office

Internet research

Customer service

Education

Bachelor’s degree

Tools

Security access systems

Job description

Ryan LLC is seeking a Manager of Security Operations and Office Support to lead the Security and Office Support teams across global locations. You will oversee switchboard, reception, and security services, while shaping security policies and ensuring uninterrupted access to corporate resources.

The role requires a Bachelor’s degree and 3–5 years of supervisory experience in a customer service-related field, with strong Microsoft Office and research skills, and a valid driver’s license.