Manager, Security Operations and Office Support

Ryan LLC; Plano (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Options

Award-Winning Culture

PTO Benefits

Paid parental leave

Gym reimbursement

Benefits Day One

401K match

Tuition Reimbursement

Fertility Assistance

Sabbatical Eligibility

Job summary

Ryan LLC in Plano, TX seeks a Manager, Security Operations and Office Support to lead Security and Office Support Operations, oversee the switchboard, reception, and global physical security, and sustain business continuity across corporate resources.

You will hire, coach, and supervise team members; manage budgets and KPIs; coordinate security vendors; and champion a proactive security culture throughout the firm.

Qualifications

• Bachelor’s degree and 3-5 years supervisory experience in a customer service-related field required.
• Intermediate skills in Microsoft Office and Internet navigation and research.
• Valid driver’s license required.

Responsibilities

• Creates a positive team member experience and leads Security and Office Support Operations.
• Oversees switchboard, reception, and global physical security; ensures business continuity.
• Provides leadership for customer service; manages staffing, training and performance.
• Monitors security access systems, coordinates with vendors and conducts audits.
• Partners to develop annual budgets and manage Workday requisitions and POs.
• Ensures compliance with internal security policies and enterprise-wide initiatives.

Skills

Customer service

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Why Ryan?

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Role Overview

The Manager, Security Operations and Office Support, manages an integral branch of the Real Estate, Facilities and Office Services department and is an important member of the department’s leadership team. The Manager oversees the operations of the telephone switchboard, reception functions and global physical security. A critical component of this role is to help establish and oversee the global physical security policies and procedures while encouraging a positive and relevant security culture to ensure a safe and secure environment for employees, customers and guests. This position is responsible for sustaining business continuity of telephone coverage, reception, and security services ensuring uninterrupted employee and client access to corporate resources.

Key Responsibilities – People

• Creates a positive team member experience.
• Leads all Security and Office Support Operations team members through hiring, retention, and promotional activities; ensures established standards of continuous improvement are met.
• Provides leadership for exceptional customer service at all levels of the organization; decides on the tasks and use of resources needed to attain them; communicates goals to team members.
• Influences and motivates employees to achieve organizational goals; ensures team operational and strategic direction and accountability.
• Supervises the scheduling of team members to ensure the highest of quality service coverage is provided during business hours and in specific situations such as power outages, inclement weather, company events or other impacts to business continuity.
• Delegates tasks and ensures the execution of departmental workflow; orchestrates the team’s calendar appointments to ensure proper accountability and that customer deadlines and service levels are observed.
• Regulates the operation of, and performs routine troubleshooting on, company-wide security access control systems.

Key Responsibilities – Client

• Manages the performance and maintenance of various REFOS information resources and tools, including Security Access Systems, Dallas office parking, and employee and building personnel badges across Ryan office locations globally.
• Negotiates, procures and purchases all Security and Office Support related goods while practicing fiscal accountability.
• Responsible for developing annual budgets and creating Workday requisitions and POs.
• Analyzes key metrics (KPIs and Internal Customer Service Evaluations) to gauge the quality of team deliverables and resolves all customer related issues.
• Engages and coordinates security vendor to perform maintenance and repairs when door access and security device issues occur.
• Performs remote resets on security access systems for all offices globally when systems report off-line status.
• Troubleshoots and corrects any employee and building personnel badge programming issues.

Key Responsibilities – Value

• Develops, catalogs and maintains Telephone Operators and Receptionists’ training materials and the group’s process and procedural manuals.
• Evaluates and improves group processes and procedures, ensuring alignment of the needs of the Firm and its clients.
• Serves as the SME (subject matter expert) and department representative for corporate initiatives relating to switchboard technology, building systems access systems, and emergency management and contingency planning.
• Facilitate regular systematic audits of the company-wide security access system to proactively identify any security access operational issues.
• Monitors surveillance equipment and reports any observed suspicious activity to appropriate management personnel.
• Engages and coordinates security vendor to perform maintenance and repairs when camera issues occur.
• Executes and audits monthly badge access reports, including occupancy metrics, for department SVP.
• Assesses security policies, programs and procedures to ensure compliance with internal security policies and directives and to identify risks and opportunities for improvement.
• Performs other duties as deemed necessary.

Education & Experience

Bachelor’s degree and 3-5 years supervisory experience in a customer service-related field required.

Computer Skills

To perform this job successfully, an individual must have intermediate skills in Microsoft® Office and Internet navigation and research.

Certificates and Licenses

Valid driver’s license required.

Supervisory Responsibilities

The position will have direct reports.

Work Environment

Standard indoor working environment. Occasional long periods of sitting while working at computer. Must be able to lift, carry, push, or pull up to 40 lbs. Regular interaction with clients, employees at all levels of the Firm, and external vendors.

Independent Travel Requirement

Up to 10%.

Equal Opportunity Employer

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in a way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. *Ryan welcomes and encourages applications from people with disabilities*.

*Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request.