Global SAP CRM Functional Lead — Service & Field Ops

Compunnel, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Compunnel, Inc. in Santa Clara, CA is seeking a Senior SAP CRM Functional Consultant to lead the global CRM ecosystem. You will gather requirements, design solutions, and configure CRM across Service, CIC, and Installed Base management, working with SAP ECC and S/4HANA integrations.

The role requires 15+ years of SAP experience and 12+ years in SAP CRM consulting, with onsite availability. You will drive workshops, upgrades, and transformation initiatives to optimize the service lifecycle across

Qualifications

• 15+ years of SAP experience.
• 12+ years of SAP CRM functional consulting.
• Experience delivering multiple full lifecycle SAP CRM implementations.
• Experience supporting global enterprise environments.
• Strong hands-on experience with SAP CRM Service.

Responsibilities

• Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
• Translate business requirements into functional specifications and solution designs.
• Lead workshops, fit-gap analysis, design sessions, and solution reviews.
• Configure SAP CRM to support business processes and organizational objectives.
• Configure and support Service Requests, Service Orders, Service Contracts, Warranty Management, Installed Base Management, and Returns.
• Support end-to-end Quote-to-Cash and Service-to-Cash processes.
• Lead CRM enhancements, rollouts, upgrades, and transformation initiatives.

Skills

SAP CRM

CIC

Workshop facilitation

CRM Integration

Tools

SAP ECC

S/4HANA

CRM Middleware

Job description

Compunnel, Inc. in Santa Clara, CA is seeking a Senior SAP CRM Functional Consultant to lead the global CRM ecosystem. You will gather requirements, design solutions, and configure CRM across Service, CIC, and Installed Base management, working with SAP ECC and S/4HANA integrations.

The role requires 15+ years of SAP experience and 12+ years in SAP CRM consulting, with onsite availability. You will drive workshops, upgrades, and transformation initiatives to optimize the service lifecycle across