Global Sales Support Specialist - Finance Solutions

Caterpillar Financial Services Corporation; Nashville (TN); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Tuition Reimbursement

Parental leave

Job summary

Caterpillar Financial Services Corporation in Nashville, Tennessee, is hiring a Sales Support Representative to help deliver financing solutions and support global customers. You will develop strong relationships with customers and dealers while supporting commercial initiatives and identifying opportunities for engagement.

You will serve as a primary contact for inquiries, provide product information, and assist with contract administration.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience supporting commercial sales teams.
• Financial services, banking, leasing, equipment finance, or dealer-related experience.
• Experience supporting customer contracts and documentation.
• Knowledge of Caterpillar products, dealer operations, or equipment financing is preferred.
• CRM systems experience (Salesforce/Oracle).

Responsibilities

• Serve as a primary point of contact for customer, dealer, and internal sales inquiries.
• Respond to customer requests and resolve issues via phone, email, and digital channels.
• Provide information regarding financial products, services, programs, and commercial offerings.
• Support administration of customer contracts and facilitate resolution of contract-related concerns.
• Conduct customer outreach activities to measure satisfaction and identify cross-selling opportunities.
• Assist sales teams in achieving commercial objectives and customer experience goals.
• Coordinate with legal, operations, credit, customer service, and commercial teams to resolve issues.
• Generate and maintain accurate customer records and activity documentation.
• Analyze information, prioritize customer needs, and recommend effective solutions.

Skills

Customer relationship management

Inside sales experience

Account support

Bilingual capabilities

Education

Bachelor's degree or equivalent experience

Tools

Salesforce / Oracle CRM

Job description

Caterpillar Financial Services Corporation in Nashville, Tennessee, is hiring a Sales Support Representative to help deliver financing solutions and support global customers. You will develop strong relationships with customers and dealers while supporting commercial initiatives and identifying opportunities for engagement.

You will serve as a primary contact for inquiries, provide product information, and assist with contract administration.