Global Sales Support & Logistics Specialist

LHH US; North Carolina; On-site; USD 50,000 - 55,000; Full time

Job summary

LHH US is recruiting a Sales Support Specialist for an on-site role in High Point, NC. This position acts as a liaison between customers, sales, logistics, and operations teams across global markets, handling communications, shipments, and order fulfillment.

The ideal candidate has at least 3 years in B2B customer service, with ERP and Ecommerce experience preferred, and a strong sense of urgency, attention to detail, and customer-centric approach. Travel may be required.

Qualifications

• Bachelor's degree preferred.
• At least 3 years in a B2B customer service environment.
• ERP experience preferred.
• Ecommerce experience preferred.
• Strong communication skills.
• Strong attention to detail.
• Customer-centric mindset with a sense of urgency.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, shipments, and delivery status.
• Respond promptly to customer inquiries via phone and email while providing exceptional service.
• Support the sales team by managing customer accounts and ensuring timely communication throughout the order lifecycle.
• Build strong relationships with customers, global partners, carriers, and internal stakeholders.
• Coordinate and monitor international shipments from origin through final delivery.
• Work with freight forwarders, customs brokers, carriers, and distribution centers to ensure on-time delivery.
• Partner with international teams to support customers across regions.
• Assist with process improvement initiatives to enhance customer satisfaction and operational efficiency.
• Support additional sales and administrative activities as needed.

Skills

B2B customer service

ERP experience

Ecommerce experience

Strong communication skills

Attention to detail

Customer-centric mentality

Sense of urgency

Education

Bachelor's degree

Job description

LHH US is recruiting a Sales Support Specialist for an on-site role in High Point, NC. This position acts as a liaison between customers, sales, logistics, and operations teams across global markets, handling communications, shipments, and order fulfillment.

The ideal candidate has at least 3 years in B2B customer service, with ERP and Ecommerce experience preferred, and a strong sense of urgency, attention to detail, and customer-centric approach. Travel may be required.