Global Sales Representative

Alamance Foods Inc; Graham (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Career growth opportunities

Mentorship

Job summary

Alamance Foods, Inc. is seeking a Global Sales Representative to manage international order processing, export documentation, and shipment coordination for global customers.

The role requires strong attention to detail, organization, and the ability to coordinate across multiple internal teams and external stakeholders such as brokers and regulatory agencies.

Qualifications

• Experience in international logistics or export documentation.
• Strong organizational and multitasking skills.
• Excellent communication skills for cross-functional coordination.

Responsibilities

• Process international orders and prepare Bills of Lading (BOL).
• Coordinate with Traffic, Warehouse, QA and Production to ensure timely shipments.
• Prepare export documentation including invoices, packing lists, and COO requests.

Skills

International logistics

Export documentation

Customer service

Attention to detail

Communication

Education

Business degree

Tools

Export platforms

Job description

Global Sales RepresentativeAlamance Foods, Inc. (AFI)Location: Burlington, North CarolinaPosition Type: Full-TimeWhy Join Alamance Foods?At Alamance Foods, we believe in investing in our people. We offer a comprehensive benefits package and a supportive culture designed to help you grow, thrive, and build a long-term career.Benefits & PerksMedical, Dental, and Vision Insurance (eligibility begins the 1st of the month following 60 days of employment)Life Insurance CoverageDependent Care Spending Accounts (DCSA)Paid Time Off (PTO): 12 days annuallyPaid HolidaysAdvancement opportunities and career growthMentorship and professional developmentSupportive leadership and collaborative environmentEmployee-focused culture with long-term stabilityCompany BackgroundAlamance Foods, Inc. (AFI) is a leading supplier of whipped dairy products in the United States. We produce, package, and ship private-label products customized to meet our customers’ specific needs.AFI is an innovative organization with proven experience in manufacturing, packaging, and distribution. Our team supports both domestic and international customers while maintaining the highest standards of quality, safety, and operational excellence.Position SummaryThe Global Sales Representative manages international order processing, export documentation, regulatory compliance, and shipment coordination for global customers. This role ensures that international shipments move efficiently by preparing accurate documentation, coordinating with internal departments, and maintaining communication with external stakeholders such as brokers, laboratories, and regulatory agencies.The position requires strong attention to detail, organization, and the ability to manage multiple priorities while supporting international logistics and customer service operations.Key ResponsibilitiesEmail Review & PrioritizationReview and prioritize incoming emails related to orders, documentation, and shipmentsRespond to brokers requesting documents, corrections, or clarificationsMonitor communications from internal teams including Traffic, Warehouse, QA, and ProductionIdentify potential shipment delays, discrepancies, or customer concernsProvide updates to Global Sales leadership regarding shipment status and documentationOrder Processing & CoordinationReview incoming international customer ordersCreate Bills of Lading (BOL) for each shipmentConfirm shipment ready dates with internal teams or customersCoordinate with Traffic to align orders with carrier schedulesVerify product quantities, pallets, and lot numbers with the Warehouse teamAdjust order details if inventory or lot availability changesExport Documentation PreparationPrepare and update Commercial Invoices based on final shipment quantities and weightCreate and revise Packing Lists including pallet counts and lot numbersUpdate USDA documentation when shipment details changePrepare or revise Shipping Letters based on broker or customer requirementsApply and adjust Incoterms when requiredCorrect units of measure and documentation formatting as required by customs agentsUpdate invoice references when Finance issues revised invoicesDelivery Appointment CoordinationSchedule delivery appointments when required by receiving facilitiesConfirm appointment times with customers, brokers, and receiving teamsEnsure receiving-site rules and delivery windows are followedCommunicate schedule changes with Traffic, Warehouse, and carriersCertificate of Origin ProcessingCreate COO requests using the essCert platformEnter shipment information including HS codes, origin, quantities, and product descriptionsUpload supporting documentation such as Commercial Invoices and Packing ListsSubmit requests and address any required corrections from issuing authoritiesVerify certificate details against shipment records prior to releaseUpdate and resubmit documentation if corrections are requiredCompliance & Certification ManagementRequest Certificates of Analysis (COAs) from the Quality teamInitiate Health Certificate requests when required for shipments or samplesMonitor certificate expiration dates to prevent shipment delaysRequest sanitary permits when required by importing countriesCoordinate product label requests when required for export documentationPrepare notarized affidavits and coordinate document notarizationComplete temperature statements or compliance declarations as requestedExport Document ShipmentPrint original export documentation required by brokersAssemble physical document packets for shipmentCreate FedEx labels and schedule courier pickupsDeliver documents to shipping carriers when necessaryTrack document shipments and confirm delivery with brokersProduct Samples CoordinationCoordinate sample requests with QA and Production teamsPrepare shipping documentation for samplesRequest COAs or Health Certificates for samples when requiredCoordinate with the Warehouse for sample preparationMonitor certificate validity and ensure regulatory complianceFollow up with laboratories or agencies for pending documentationCustomer CommunicationProvide shipment updates and documentation to international customersSend updated invoices, packing lists, certificates, or compliance documentsConfirm shipment ready dates and receiving appointmentsRespond to questions related to documentation, compliance, and shipment detailsAddress urgent customer requests for documentation adjustmentsInternal CoordinationProvide updates to internal sales leadership regarding customer shipmentsAnswer operational questions related to export documentation or shipment statusInvestigate customer inquiries and resolve operational issuesCollaborate with Warehouse, Traffic, and QA teams to gather required informationIssue ResolutionCorrect documentation discrepancies identified by brokers or customersResolve warehouse discrepancies related to lots or inventoryUpdate shipping documentation if quantities or weights changeAddress receiving-site concerns such as delivery requirements or documentation formatsCoordinate across departments to resolve shipment issues quicklyFollow-Up ManagementFollow up with customers awaiting documentation or shipment updatesFollow up with Warehouse for inventory confirmationsFollow up with QA for COAs, health certificates, or lab resultsFollow up with brokers regarding customs clearanceFollow up with Traffic regarding carrier schedules or delaysEnd-of-Day OrganizationReview outstanding tasks and prioritize work for the next dayOrganize pending export documentation for upcoming shipmentsCheck certificate platforms and regulatory portals for approvals or updatesEnsure all shipments are progressing according to schedulePreferred qualifications include:Associate’s or Bachelor’s degree in Business, Supply Chain, International Business, or a related field preferredExperience in international logistics, export documentation, or customer serviceStrong organizational and multitasking skillsExcellent communication skills with the ability to coordinate across multiple departmentsHigh attention to detail and documentation accuracyAbility to manage multiple priorities in a fast-paced environmentExperience with export documentation platforms or logistics systems preferredWork EnvironmentThis position operates primarily in an office environment within a manufacturing facility. The role requires regular communication with internal departments and external stakeholders to support international shipment operations.Equal Opportunity & Employment EligibilityAlamance Foods, Inc. is an Equal Opportunity Employer and does not discriminate based on age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status.We provide reasonable accommodations to applicants and employees with disabilities upon request.Employment Eligibility: Alamance Foods participates in the federal E-Verify program. Employment is contingent upon successful completion of Form I-9 and verification of authorization to work in the United States.