Customer Success Specialist-Global

Alamance Foods Inc; Burlington, Northern (NC, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Life Insurance

PTO & Holidays

Career Growth & Mentorship

Professional Development

Job summary

Alamance Foods Inc. seeks a Customer Success Specialist-Global to support international operations from our On-Site Burlington, NC location.

You will coordinate export documentation, assist with product registrations, and liaise with distributors, brokers, and customers to ensure timely shipments. The role requires 2+ years in international operations, strong English/Spanish communication, and proficiency in ERP and MS Office within a fast-paced food manufacturing context.

Qualifications

• Bachelor's degree preferred in Business, International Trade, Supply Chain, Logistics, or related field.
• Minimum 2 years of experience in international operations, export documentation or related functions.
• Experience coordinating with freight forwarders, customs brokers, and international customers.

Responsibilities

• Prepare, review, and coordinate export documentation for international shipments.
• Coordinate documentation for product registrations and regulatory requirements.
• Coordinate documentation for international sample shipments and customer evaluations.
• Support international shipment readiness and resolve documentation discrepancies.

Skills

Bilingual English/Spanish

Export documentation

Customer service

ERP systems

MS Office

Education

Bachelor's degree preferred in Business/International Trade/Supply Chain/Logistics/International Business

Tools

ERP systems

Job description

Customer Success Specialist-Global# Customer Success Specialist-GlobalHot Job## OverviewSalary Range$45,000.00 - $55,000.00 SalaryJob ShiftDayEducation LevelNot Specified## Customer Success Specialist-Global# Position**Customer Success Specialist-Global**# Department**Global Sales**# Manager**Director, Global Sales**# Job Type**Exempt**# Location**On-Site – Burlington, NC**---# Job Details## Company BackgroundAlamance Foods is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack, and ship private labels based on customer-specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.---## Why Join Alamance Foods? What We Offer* Medical, Dental & Vision Benefits (eligible the 1st of the month following 60 days)* Life Insurance* Dependent Care Spending Account (DCSA)* Paid Time Off (PTO) and Paid Holidays* Career Growth and Advancement Opportunities* Professional Development and Mentorship* Supportive and Collaborative Team Environment* Employee-focused culture with long-term stability---## Position OpportunityThe International Operations Coordinator is responsible for supporting the execution of Alamance Foods' international business through the coordination of export documentation, international shipment requirements, product registration support, customer documentation requests, and cross-functional operational activities.This role serves as the primary documentation and operational support resource for the Global Sales division and works closely with customers, distributors, customs brokers, freight forwarders, Compliance, Quality, Logistics, Warehouse, and Production teams to ensure timely and accurate execution of international business requirements.The position supports customers, distributors, brokers, and regulatory stakeholders across North America, Latin America, the Caribbean, Europe, Asia, and other international markets. The role also provides backup support for international order execution activities as needed.---## Essential Duties & Responsibilities### Export Documentation Management* Prepare, review, and coordinate export documentation for international shipments.* Manage Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Certificates of Free Sale, Health Certificates, USDA documentation, and customer-specific documentation requirements.* Ensure documentation accuracy and compliance with destination-country requirements.* Maintain documentation records and country-specific documentation requirements.* Coordinate documentation requests with freight forwarders, customs brokers, customers, and internal stakeholders.### Product Registration & Regulatory Documentation Support* Coordinate documentation packages required for international product registrations and market entry activities.* Collect, organize, and maintain supporting documentation requested by customers, distributors, brokers, and government agencies.* Track registration-related documentation requests, timelines, and approvals.* Partner with Compliance, Quality, and Regulatory teams to obtain required supporting documentation.### International Sample Coordination* Coordinate documentation required for international sample shipments.* Work with freight forwarders, customs brokers, and internal teams to support sample import requirements.* Support documentation associated with customer evaluations, product approvals, and registration submissions.### International Shipment Coordination* Support the execution of international shipments from order release through shipment completion.* Coordinate shipment readiness activities with Logistics, Warehouse, Quality Assurance, Compliance, and Production teams.* Assist in resolving documentation discrepancies, customs issues, shipment delays, and customer inquiries.* Support commercial shipments, sample shipments, and special international projects.### Customer & Operational Support* Serve as an operational point of contact for international customers regarding documentation and shipment-related inquiries.* Provide back-up support for international order execution and customer service activities as needed.* Support Global Sales initiatives and special projects.### Cross-Functional Collaboration* Collaborate with Global Sales, Compliance, Quality Assurance, Logistics, Production, Warehouse, Finance, and external partners to ensure successful execution of international business activities.* Maintain strong working relationships with customs brokers, freight forwarders, regulatory agencies, and international customers.## Qualifications## Qualifications### Education/Training* Bachelor's degree preferred in Business, International Trade, Supply Chain, Logistics, International Business, or a related field.### Experience* Minimum 2 years of experience in international operations, export documentation, international logistics, trade support, customer service, or related functions.* Experience working with export documentation and international shipment requirements.* Experience coordinating with freight forwarders, customs brokers, and international customers.### Language Requirements* **Fluent in English and Spanish (written and verbal)**.* Ability to communicate professionally with international customers, distributors, brokers, freight forwarders, and government agencies in both English and Spanish.---## Knowledge, Skills & Abilities* Strong organizational, analytical, and problem-solving skills.* Excellent attention to detail.* Ability to manage multiple priorities and deadlines in a fast-paced environment.* Proficiency in Microsoft Office and ERP systems.* Strong customer service and relationship management skills.* Ability to work effectively across multiple departments and external business partners.---## Preferred Qualifications* Experience in food manufacturing, consumer packaged goods, or regulated industries.* Experience with USDA export documentation, Certificates of Origin, Certificates of Free Sale, Health Certificates, and other international trade documentation.* Experience supporting international product registrations and regulatory documentation requests.* Experience working with international sample shipments and customs requirements.* Experience working with ERP systems preferred.---## Core Competencies* International Operations* Export Documentation Management* International Trade Support* Product Registration Documentation Support* Cross-Functional Coordination* Customer Service & Relationship Management* Regulatory Documentation Coordination* Project Management & Organization* Attention to Detail* Communication Skills* Problem Solving* Continuous Improvement---## Equal Opportunity & Employment EligibilityAlamance Foods Inc. is an Equal Opportunity Employer and does not discriminate based on age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status.Alamance Foods Inc. prohibits discrimination against individuals with disabilities and provides reasonable accommodations to qualified applicants and employees upon request.Employment is contingent upon successful completion of Form I-9 and verification of authorization to work in the United States through E-Verify.