Quality Co-Man Associate

ALAMANCE FOODS INC; Burlington (NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Life Insurance

Paid Time Off (PTO): 12 days annually

Career Growth and Advancement Opportunities

Job summary

ALAMANCE FOODS INC in Burlington, NC, seeks a Quality Co-Man Associate to oversee administrative aspects of co-manufacturing. This role requires management of customer relationships, compliance with quality expectations, and documentation.

The candidate should have a Bachelor's degree, 3-5 years in food manufacturing quality, and expertise in food safety regulations. We offer a supportive environment with growth opportunities and comprehensive benefits.

Qualifications

• Three to five years of experience in a quality role within food manufacturing.
• HACCP, PCQI, SQF, or other relevant food safety certifications are a plus.

Responsibilities

• Manage customer inquiries and complaints, ensuring effective resolution and maintaining customer satisfaction.
• Serve as the primary internal quality liaison for Co-Man customers.
• Participate in customer audits, providing necessary documentation and responding to inquiries.

Skills

Strong knowledge of food safety regulations and industry standards

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Proficiency in Microsoft Office and quality management systems (QMS)

Education

Bachelor's degree required

Job description

Job Details

Job Location: DC2 Plantation – Burlington, NC 27215

Education Level: 2 Year Degree

Salary Range: $55,000.00 - $60,000.00

Travel Percentage: None

Job Shift: Any

Position: Quality Co-Man Associate

Department: Quality

Manager: Quality Manager Co-Man

Job Type: Full-Time – Exempt

Location: Burlington, NC Multi-Site

Company Background

Alamance Foods is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack, and ship private labels based on customer‑specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.

Why Join Alamance Foods? What We Offer

• Medical, Dental & Vision Benefits (eligible the 1st of the month following 60 days)
• Life Insurance
• Dependent Care Spending Account (DCSA)
• Paid Time Off (PTO): 12 days annually
• Paid Holidays
• Career Growth and Advancement Opportunities
• Professional Development and Mentorship
• Supportive and Collaborative Team Environment
• Employee‑focused culture with long‑term stability

Position Opportunity

The Quality Co-Man Associate will manage and support the administrative aspects of co‑manufacturing (Co‑Man) customer relationships. This role ensures that all customer‑specific quality requirements, unique processes, and procedures are adhered to during production.

The Quality Co-Man Associate will play a critical role in facilitating compliance, participating in customer‑specific audits, and managing all required documentation, reporting, and data tracking related to Co‑Man operations. Strong attention to detail, organization, and communication skills are essential for success in this role.

Essential Duties & Responsibilities

Customer Compliance & Process Management

• Serve as the primary internal quality liaison for Co‑Man customers, ensuring their unique processes, procedures, and expectations are met within AFI.
• Maintain up-to-date knowledge of each Co‑Man customer’s quality and food safety requirements.
• Ensure that customer‑specific quality protocols are properly documented and followed during production.
• Work closely with Production and Quality teams to communicate and implement customer‑specific expectations.
• Manage customer inquiries and complaints, ensuring effective resolution and maintaining customer satisfaction.
• Participate in customer line, pilot plant trials, and first production runs, often requiring off‑shift participation outside of normal working hours.

Audit & Regulatory Support

• Participate in customer audits, providing necessary documentation and responding to inquiries.
• Assist in preparing the facility for customer and third‑party audits, ensuring compliance with all customer‑required standards.
• Support the implementation of corrective actions resulting from customer audit findings.

Documentation & Reporting

• Maintain all necessary customer‑specific quality records, reports, and compliance documentation.
• Oversee and manage required data tracking, reporting, and submission of documentation to Co‑Man customers.
• Ensure timely and accurate completion of all required quality and compliance paperwork.
• Create and provide COA’s for Co‑Man customers.
• Oversee supplier quality programs, ensuring the highest standards are met across our supply base.

Collaboration & Communication

• Work cross‑functionally with Production, Quality, and Management teams to ensure adherence to customer‑specific requirements.
• Facilitate regular communication with Co‑Man customers regarding quality‑related updates, process improvements, and compliance status.
• Address and resolve any quality‑related concerns or questions from Co‑Man customers in a professional and timely manner.

Qualifications

Education / Training

• Bachelor's degree required
• HACCP, PCQI, SQF, or other relevant food safety certifications are a plus

Experience

• Three to five years of experience in a quality role within food manufacturing or a combination of work history and education

Knowledge, Skills & Abilities

• Strong knowledge of food safety regulations and industry standards
• Excellent problem‑solving and analytical skills
• Ability to lead and collaborate across multiple sites
• Strong communication and interpersonal skills with the ability to read and write in English
• Proficiency in Microsoft Office and quality management systems (QMS)
• High attention to detail and the ability to analyze and interpret customer quality requirements

Travel Requirements

This position requires travel between multiple AFI production facilities.

Physical Requirements

• Standing
• Walking
• Sitting
• Use of hands/fingers
• Reaching with hands and arms
• Climb and balance
• Stoop, kneel, crouch, or crawl
• Talk and hear
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up/down or left/right while eyes are fixed on a given point)
• Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)

Equal Opportunity & Employment Eligibility

Alamance Foods Inc. is an Equal Opportunity Employer and does not discriminate based on age, race, color, creed, religion, disability, gender, ethnic or national origin, veteran status, or any other legally protected status.

Alamance Foods Inc. prohibits discrimination against individuals with disabilities and provides reasonable accommodations to qualified applicants and employees upon request.

Employment is contingent upon successful completion of Form I‑9 and verification of authorization to work in the United States through E‑Verify.