Global Safety Communications Lead

Amazon Inc.; New York (NY); On-site; USD 130,000 - 185,000; Full time

Job summary

Amazon is seeking a Senior Communications Manager to develop and execute global safety communications strategies for Amazon Flex. You will lead communications for safety initiatives, policy changes, product launches, and emerging issues across countries and channels.

The role requires exceptional writing and strategic communication skills, with ability to translate complex information into clear messages, manage ambiguity, and collaborate with Safety, Operations, Product, Legal, and other teams

Qualifications

• 6+ years of professional non-internship marketing experience.
• 7+ years of developing and managing acquisition marketing or channel programs experience.
• Experience using data and metrics to drive improvements.
• Experience building, executing and scaling cross-functional marketing programs.
• Experience developing and executing campaigns across a multitude of timezones and languages.
• Experience in writing and editing with a strong command of grammar, punctuation and style.

Responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
• Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
• Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.

Skills

Marketing strategy

Data-driven decisions

Cross-functional collaboration

Campaign management

Global communications

Writing & editing

Job description

Amazon is seeking a Senior Communications Manager to develop and execute global safety communications strategies for Amazon Flex. You will lead communications for safety initiatives, policy changes, product launches, and emerging issues across countries and channels.

The role requires exceptional writing and strategic communication skills, with ability to translate complex information into clear messages, manage ambiguity, and collaborate with Safety, Operations, Product, Legal, and other teams