Global SaaS Implementation Project Manager

DiliTrust; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

DiliTrust in Philadelphia seeks a CSM-Project (Onboarding) professional to lead the strategic and operational backbone of complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

You will guide change management for enterprise clients, own configuration and setup advisory, run training sessions, and coordinate with R&D, Application Support, and data migration specialists while applying agile project

Qualifications

• 2+ years of experience managing SaaS or software implementation projects in a client‑facing role.

Responsibilities

• Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
• Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
• Own the configuration and setup advisory for each customer: you'll develop deep product knowledge across our full suite to deliver tailored, hands‑on implementation.
• Run customer training sessions adapted to different user profiles at each stage of the project.
• Be the face of DiliTrust during the implementation phase, laying the groundwork for a trusted, lasting partnership that continues beyond go-live.
• Connect the right people at the right time: coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations.
• Apply an agile project management methodology, adapting your approach to each client's complexity and pace.
• Build business fluency in the legal domain to speak credibly with General Counsels, Legal Operations, and their teams.
• Travel to customer sites as needed to support key project milestones (up to 10-15% travel).

Skills

SaaS project management

Client-facing communication

Stakeholder management

Agile methodologies

Multilingual

Travel readiness

Job description

DiliTrust in Philadelphia seeks a CSM-Project (Onboarding) professional to lead the strategic and operational backbone of complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

You will guide change management for enterprise clients, own configuration and setup advisory, run training sessions, and coordinate with R&D, Application Support, and data migration specialists while applying agile project