Global Resource Strategy & Delivery Leader

Crowe; Charlotte (NC); On-site; USD 183,000 - 387,000; Full time

Job summary

Crowe is seeking a senior leader to head Global Resource Management, reporting to the COO. This role will design and evolve Crowe's future-state resource management operating model, aligning people, skills, and locations to each engagement while improving utilization and global delivery adoption.

The leader will partner with executives across HR, Finance, IT, RevOps, and India to advance coordinated approaches that support Crowe's strategy and growth.

Qualifications

• Resource Management leadership: 15+ years of experience in resource management, workforce planning, professional-services operations, or a closely related field, including meaningful experience leading and scaling a resource management function.
• Operating-model build and transformation experience: Proven track record assessing, designing, and implementing enterprise resource management operating models, including governance, roles, processes, technology, reporting, change management, and continuous improvement.
• Global delivery and India experience: Experience using staffing and scheduling to integrate offshore talent into onshore-led engagements, increase ownership and utilization, and maintain quality and effective collaboration.
• Executive influence and cross-functional partnership: Demonstrated ability to influence senior executives, highly independent partners, BU and DU leaders, HR, Talent, Finance, IT, RevOps, and local resource managers without relying primarily on formal authority.

Responsibilities

• Advance Crowe's resource management operating model: Assess current capabilities and work with executive, practice, and operations leaders to design and implement a future-state model that builds on existing strengths. Define clear governance, roles, decision rights, shared standards, priorities, and ways of working while coordinating enterprise, BU-, DU-, and geography-based resource management teams.
• Lead forward-looking demand and capacity planning: Combine current revenue, demand, and utilization against budget with the best available forecasts of backlog, pipeline, and expected work. Partner with BU and DU leaders, RevOps, and Finance to give leaders timely views of capacity, emerging gaps, and required people decisions, and adjust staffing plans as conditions change.
• Improve utilization and delivery economics: Establish clear utilization measures and differentiated expectations by role, level, BU, and DU. Improve deployment, leverage, staffing mix, and cross-staffing while balancing client quality, employee development, sustainable workloads, and gross-margin improvement.
• Use staffing to expand high-quality global delivery: Use staffing, scheduling, and demand planning to integrate India talent into engagements, improve utilization of Crowe's global delivery capabilities, increase end-to-end and higher-value work, and remove barriers to effective collaboration between United States (US) and India teams.

Skills

Resource management leadership

Global delivery experience

Forecasting judgment

Executive influence

Staffing & capacity planning

Education

Bachelor's degree in business/finance/analytics

Job description

Crowe is seeking a senior leader to head Global Resource Management, reporting to the COO. This role will design and evolve Crowe's future-state resource management operating model, aligning people, skills, and locations to each engagement while improving utilization and global delivery adoption.

The leader will partner with executives across HR, Finance, IT, RevOps, and India to advance coordinated approaches that support Crowe's strategy and growth.