Global Resource Planning Manager

Tmpb2b; Northern (KY); Hybrid; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pre‑tax flexible spending account (FSA

4% 401(k) contribution with no vesting

Paid time off (20+ days)

Sick leave (15 days)

Holiday shutdown (Dec 26–29)

Parental leave

Unmind wellbeing platform

Life, AD&D & disability insurance

Company getaways

Job summary

tmp is seeking a calm, strategy‑savvy Resourcing & Operations lead to optimize global portfolio staffing across Delivery, Creative, Strategy and Finance. You will balance full‑time and contractor resources to meet delivery goals, and act as the bridge between regional teams, ensuring capacity aligns with demand.

Ideal candidates have 3–5+ years in resourcing or operations, with strong stakeholder management and hands‑on experience using Kantata/Mavenlink, Float, 10kft, Smartsheet and Excel.

Qualifications

• 3–5+ years of experience in resourcing, workforce planning, or operations within marketing, digital, or professional services environments.
• Deep understanding of project delivery cycles in creative or B2B marketing contexts.
• Advanced skills in Kantata, Mavenlink, Float, 10kft, Smartsheet and Excel.
• Strong commercial mindset with ability to balance financial efficiency with operational excellence.
• Proven ability to communicate effectively and manage stakeholders across senior levels.
• Comfort operating in a complex, matrixed, global environment.

Responsibilities

• Oversee daily resourcing across client portfolios, in close partnership with Delivery and Creative/Strategy leads.
• Lead global portfolio resourcing calls, facilitating capacity discussions and resolving conflicts quickly and pragmatically.
• Partner with global counterparts to manage cross-regional allocations and ensure equitable workload distribution.
• Monitor utilisation, availability, and forecast data to identify trends, gaps, or risks in advance.
• Support business cases for new hires or long-term contractor engagement based on demand and forecast trends.
• Oversee all administrative and operational aspects of onboarding, extensions, and offboarding for contingent talent.
• Ensure freelancer usage is within commercial targets and aligned with hiring policy.
• Ensure compliance with IR35 and TMP’s vendor management standards.
• Track and report on contractor spend and usage patterns, providing insight to Delivery and Finance teams.
• Maintain high‑quality data in Kantata (and associated systems) to ensure accurate reporting across utilisation, forecasting, and capacity planning.
• Partner with Business Systems & Data and Finance teams to refine forecasting and time‑tracking processes.
• Drive adoption of new tools, processes, and reporting dashboards within delivery teams.
• Contribute to the evolution of tmp’s Workforce Operations model by integrating offshoring, specialist resourcing, and flexible capacity models.
• Build strong working relationships with Delivery Directors, Client Services, Creative Directors, and Finance partners across the region.
• Coach and mentor colleagues to develop consistent and proactive resourcing practices.
• Foster collaboration across regions to create a unified global resourcing culture.

Skills

Resourcing

Workforce planning

Operations

Stakeholder management

Commercial mindset

Communication

Global environment

Tools

Kantata/Mavenlink

Float

10kft

Smartsheet

Excel

Job description

tmp is seeking a calm, strategy‑savvy Resourcing & Operations lead to optimize global portfolio staffing across Delivery, Creative, Strategy and Finance. You will balance full‑time and contractor resources to meet delivery goals, and act as the bridge between regional teams, ensuring capacity aligns with demand.

Ideal candidates have 3–5+ years in resourcing or operations, with strong stakeholder management and hands‑on experience using Kantata/Mavenlink, Float, 10kft, Smartsheet and Excel.