Global Repair & NPI Engineer | Launch Leader

TD SYNNEX North America; Roseville (CA); On-site; USD 81,000 - 99,000; Full time

Job summary

TD SYNNEX North America is seeking a Senior Repair Services & NPI Engineer to lead repair, testing, and service programs for technology solutions. You will drive onboarding of new products, define scope, and collaborate across engineering, manufacturing, supply chain, quality, and sales.

You will design and validate test equipment and software, develop validation procedures, and ensure compliance with customer specs and regulatory standards.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
• Experience supporting technologies such as: Storage systems Network switches Servers Broadband equipment Retail point-of-sale systems Medical devices
• Strong project management and cross-functional leadership experience.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills in English.

Responsibilities

• Lead the onboarding of new products, services, repair programs, and customer projects.
• Define project scope, resource requirements, timelines, and deliverables.
• Support quotation development by providing technical expertise, effort estimates, and resource planning.
• Manage projects to ensure delivery within scope, budget, and schedule.
• Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
• Drive accountability for project milestones and follow up on critical action items.
• Collaborate with customer engineering and operations teams to implement new service programs and process improvements.
• Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
• Develop test scripts, validation procedures, and troubleshooting methodologies.
• Ensure new products and solutions meet customer specifications, regulatory requirements, and quality standards.
• Support technical documentation, implementation plans, and ongoing product enhancements.
• Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
• Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists (AVL), and Bills of Materials (BOM).
• Continuously improve repair processes, efficiency, and service quality.
• Install and configure services according to approved implementation plans.

Skills

Project leadership

Cross-functional leadership

English communication

Analytical thinking

Education

Bachelor's degree in Electrical/Electronics Engineering or related field

Tools

Test equipment tooling

Validation software

BOM/AVL knowledge

Job description

TD SYNNEX North America is seeking a Senior Repair Services & NPI Engineer to lead repair, testing, and service programs for technology solutions. You will drive onboarding of new products, define scope, and collaborate across engineering, manufacturing, supply chain, quality, and sales.

You will design and validate test equipment and software, develop validation procedures, and ensure compliance with customer specs and regulatory standards.