Global Relationship Manager - Banking

Genpact; Richmond (VA); On-site; USD 150,000 - 175,000; Full time

Job summary

Genpact seeks a Global Relationship Manager to strengthen senior client relationships across Fortune 500 accounts within the Banking vertical. You will drive end-to-end deals, craft strategic roadmaps, and align cross-functional teams to deliver large-scale transformation programs.

You will engage with CXO-level stakeholders, manage regional portfolios, and contribute to growth through innovative AI-enabled solutions.

Qualifications

• Proven experience handling senior client relationships at Fortune 500 companies.
• Experience leading and closing end-to-end deals.
• Relevant years of business/segment/industry expertise.
• Sound financial & commercial business understanding.
• Prior consulting experience.
• Bachelor’s degree in business, technology, analytics, or a related field; MBA is preferred.
• Experience managing large strategic relationships and proven track record growing account revenue/portfolio size.
• Proven experience in expanding relationships with CXO and below to drive client value.

Responsibilities

• Drive growth within a regional portfolio or account of >$5M through partnerships with enterprise sales and identifying consulting opportunities.
• Create and implement growth plans and governance around account strategy.
• Lead account planning and overall account strategy.
• Understand levers impacting P&L and contract/change management to improve performance.
• Set up operational processes for enhanced account management and client engagement.
• Provide market intelligence for costing on proposals and cross-sell Genpact products.
• Source new growth opportunities by aligning teams to client opportunities and pursuing with vigor.
• Develop relationships with CXOs and business/functional leaders to serve as trusted advisor.
• Lead governance around customer communications to improve visibility and partnership.
• Initiate new outreach and expand sphere of influence in buying centers.
• Maintain client satisfaction through feedback and action on surveys.
• Advise clients on how to use new technologies to drive transformation for C-level executives.

Skills

Senior client relationships

Deal closing

Strategic account management

CXO communication

Education

Bachelor's degree in business/tech/analytics

MBA preferred

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Global Relationship Manager!

This role ensures Genpact experiences with current clients through relationship building and understand its clients’ needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped one or multiple accounts within the Banking verticals that Genpact services.

Responsibilities

• Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.
• Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.
• Leads account planning and account strategy.
• Understands the levers that impact P&L and contract or change management to drive improved account performance.
• Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
• Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.
• Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor.
• Develops meaningful internal/external relationships with C-suite leaders across the client organization.
• Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
• Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.
• Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
• Work upon keeping the client as “Trusted Advisor” in Client Satisfaction surveys and action any feedback received in the survey.
• Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to “C” level executives.
• Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).
• Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.
• Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives.
• Provide insights on what is happening with customer’s financials and drive business strategies within operating teams to make valuable contributions to the customer.
• Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability.
• Partner with onshore and offshore delivery teams to build effective deal solutions.

Qualifications we seek in you!

Minimum Qualifications

• Proven experience handling senior client relationships at Fortune 500 companies.
• Experience leading and closing end-to-end deals.
• Relevant years of business/segment/industry expertise
• Sound financial & commercial business understanding
• Prior consulting experience
• Bachelor’s degree in business, technology, analytics, or a related field. MBA is preferred.
• Experience managing large strategic relationships and proven track record growing account revenue / portfolio size.
• Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client.

Preferred Qualifications/ Skills

• Has tolerance for ambiguity, is comfortable with change, and can flex quickly.
• Relates openly and comfortably with diverse groups of people.
• Holds self and others accountable for meeting commitments internally and externally.
• Delivering commitments, showing others, they can be trusted to do what they say they’ll do.
• Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results.
• Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Is viewed to be a trusted advisor both internally and externally to key stakeholders.
• Exhibits speed to outcome and consistently achieves results.
• Is competitive, hard driving and motivated by delivering value.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $150,000 to $175,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Los Angeles, California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.