Global Relationship Manager

Genpact; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager in New York to drive strategic growth with major clients and lead AI-powered transformation initiatives. You will cultivate partnerships, design value-driven commercial models, and collaborate across Sales, Operations, and Transformation teams to deliver outcomes.

The role requires strong experience in technology-led solutions, a growth mindset, and the ability to engage senior executives while expanding portfolio leadership across multiple

Qualifications

• Experience in Technology Services and Digital selling within Financial Services / Banking domains.
• Ability to drive digital/technology-led solutions and agentic solutioning.
• Growth mindset with ability to identify whitespace opportunities and drive expansion.
• Executive presence to engage with C-suite executives and senior stakeholders.
• Fluency in technology discussions and operational business challenges.

Responsibilities

• Develop and strengthen relationships with CPG sales organizations and craft go-to-market strategies for growth.
• Design commercial models to enhance Genpact’s value proposition and drive revenue.
• Build and implement data strategies for promotional planning and execution.
• Collaborate with Sales and Operations leadership to drive momentum for new deals and delivery.
• Manage cross-functional client issue resolution and ensure timely responses.

Skills

Digital selling

Banking domain

Executive presence

Technology fluency

Demand generation

Portfolio leadership

Cross-center collaboration

AI transformation

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Global Relationship Manager.

Key Responsibilities:

• Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
• Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
• Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
• Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
• Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
• Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
• Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
• Translate strategic vision into actionable plans that drive business success and customer outcomes.
• Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
• Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
• Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
• Develop and present business case studies that demonstrate the impact of Genpact’s value‑sharing approach for both new and existing customers.

Key Requirements

• Experience in Technology Services and Digital selling with strong background in Financial Services / Banking domain.
• Ability to drive digital / technology‑led solutions and agentic solutioning in the market
• While the role is largely farming‑focused, a hunting mindset will be important to drive growth within accounts
• Growth Mindset & Commercial Acumen – Strong hunger for growth, with the ability to proactively identify whitespace opportunities, create demand, and drive account expansion.
• Executive Presence & Gravitas – Ability to engage confidently with senior client stakeholders and hold strategic conversations with C‑suite executives, including CMOs, CFOs, business leaders, and technology decision‑makers.
• Technology & Operations Fluency – Must be comfortable navigating both technology‑led transformation discussions and operational business challenges.
• Influencing Demand Generation – influence buying decisions, and creates opportunities by bringing innovative, digital, and technology‑driven solutions to customers.
• Multi‑tasking & Portfolio Leadership – Expected to manage multiple strategic accounts and opportunities simultaneously, balancing relationship management, growth initiatives, governance, and pursuit activities across a complex portfolio.
• Global & Cross‑Center Collaboration – Business‑savvy professional who can effectively work across delivery centers, geographies, and cross‑functional teams to mobilize resources and deliver outcomes for clients.

• Lead AI‑powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.