Global Relationship Manager

Jobtailor; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Genpact is seeking a strategic business development professional to shape go-to-market strategies for CPG clients in the US. You will translate executive vision into actionable plans, build data-driven models, and lead cross-functional collaboration to win new deals and deliver measurable value.

The role demands strong financial analysis, SAP and DevOps familiarity, and a track record in revenue growth initiatives.

Qualifications

• Bachelor’s degree in Commerce, Economics, or Finance.
• Master’s degree in Business Administration or Business Analytics.
• ITIL Foundation Certificate in IT Service Management.
• Advanced English proficiency (C1).

Responsibilities

• Develop and strengthen relationships with CPG sales organizations and create go-to-market strategies.
• Design commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies for promotional planning and execution.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals and ensure successful conversion and delivery.
• Manage resolution of cross-functional client issues.
• Develop growth strategies balancing financial success and client satisfaction.
• Promote Genpact products and services in alignment with client business needs.
• Identify automation and process-improvement opportunities to enhance service delivery.

Skills

Financial Analysis

Sales Forecasting

Business Consulting

Digital Business Strategy

Process Improvement

Data Strategy Development

Promotional Planning

Revenue Growth Strategies

Operational Excellence

Client Satisfaction

Education

Bachelor’s Degree in Commerce

Master’s Degree in Business Administration

Master’s Degree in Business Analytics

ITIL Foundation Certificate in IT Service Management

Tools

SAP

DevOps

Job description

• Develop and strengthen relationships with CPG sales organizations and create go-to-market strategies for business growth
• Design commercial models that enhance Genpact’s value proposition and drive revenue growth
• Build and implement data strategies for promotional planning and execution
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals and ensure successful conversion and delivery
• Manage resolution of cross-functional client issues
• Develop growth strategies balancing financial success and client satisfaction
• Ensure operational excellence through governance, project prioritization, and resource optimization
• Research new markets and customer needs in Deduction Management
• Identify process improvements to optimize workflows, reduce costs, and increase client value
• Translate strategic vision into actionable plans
• Build and manage collateral for customer meetings with Sales, Operations, Value Share, Transformation, and Digital teams
• Identify automation and process-improvement opportunities to enhance service delivery
• Promote Genpact products and services in alignment with client business needs
• Develop and present case studies demonstrating Genpact’s value-sharing approach

Requirements

• Bachelor’s degree in Commerce, Economics, or Finance
• Master’s degree in Business Administration or Business Analytics
• ITIL Foundation Certificate in IT Service Management - Axelos required
• Advanced English proficiency (C1)
• Skills in automation technology, business consulting, customer relationship management, DevOps, digital business strategy, financial analysis and reporting, global business strategies, sales, sales forecasting, and SAP

Core Competencies

Demonstrates expertise in developing go-to-market strategies, optimizing workflows, and enhancing client value through data-driven decision-making. Proficient in financial analysis, automation technology, and customer relationship management to drive revenue growth and operational excellence.

Hard Skills

• Financial Analysis
• Sales Forecasting
• Business Consulting
• Digital Business Strategy
• Process Improvement
• Data Strategy Development
• Promotional Planning
• Revenue Growth Strategies
• Operational Excellence
• Client Satisfaction

Soft Skills

• Collaboration
• Relationship Building
• Problem Solving
• Communication
• Leadership

Certifications & Qualifications

• ITIL Foundation Certificate in IT Service Management
• Bachelor’s Degree in Commerce
• Master’s Degree in Business Administration
• Master’s Degree in Business Analytics

Industry Keywords

• CPG Sales
• Deduction Management
• Value Proposition
• Governance
• Resource Optimization

Tools & Technologies

• SAP
• DevOps